Holman

Call Center Representative

• Assist drivers with emergency roadside assistance
• Assist drivers in locating suitable repair locations
• Provide accurate documentation on all maintenance and repair events
• Verify that repair and maintenance work is necessary and done at a fair price
• Review and authorize repairs for fleet vehicles as necessary
• Document instances where cost savings are realized
• Ensure the appropriate preventative maintenance schedule is followed
• Maintain monthly metrics at or above established goals
• Complete transactions accurately while providing a high level of quality service
• Perform all other duties and special projects as assigned

Call Center Technician

Insurance

• Engage key personnel at Holman auto dealerships to create awareness of Holman Insurance Services
• Visit dealerships and host company-sponsored luncheons or other marketing activities
• Develop and maintain an active list of introductions and prospects from dealerships and referral sources
• Work with existing Holman retail customers, follow up on leads and cross-sell existing insurance clients
• Contact prospects by telephone, email, correspondence, social media and other methods to assess household personal lines insurance needs
• Develop client-specific quotes and information using a consultative, needs-based approach
• Generate new business applications for personal lines Property and Casualty insurance and submit them to carriers
• Ensure attention to detail, adherence to underwriting guidelines and persistent follow-up for policy issuance
• Answer questions about insurance coverage, policy provisions, discounts, pricing and related information
• Work with management to achieve premium and retention targets
• Act as a brand ambassador at Holman functions and across the organization
• Collaborate with Account Representatives and customer service personnel
• Assist with new employees, train others on the business operating system and share successful ideas and processes
• Assist with policy changes, billing questions, claims inquiries and other client service needs
• Create a positive experience for clients, prospects and business partners

Personal Lines Insurance Sales Agent

Supply Chain

• Oversee acquisition and purchasing activities for the Holman Supply Chain
• Oversee development and execution of the Holman Supply Chain customer experience
• Oversee product design and quality assurance programs
• Maintain accurate product records
• Set product pricing for work orders and the distribution network
• Maintain target margin levels through pricing strategies
• Provide strategic planning, capacity management, process and throughput, supplier development, and systems design guidance
• Manage procurement processes and ensure compliance with Company policies and procedures
• Lead and prioritize IT advancements within key systems
• Establish and use KPIs to manage and improve departmental performance and business impact
• Collaborate with leaders on departmental goals, projects, and systems
• Recruit, interview, hire, and train management-level staff
• Provide performance evaluations for direct reports
• Collaborate across divisions and departments to achieve organizational goals
• Establish and implement operations-related policies, standards, and security measures
• Manage departmental budgets
• Train and develop managers and supervisors and build bench strength
• Lead client support and service issues
• Champion department culture, teamwork, and morale
• Support departmental mission and vision aligned with organizational goals
• Identify training needs and ensure staff are properly trained and developed
• Manage staffing, systems, and space resources
• Perform other assigned duties and special projects

Call Center Technician

Personal Lines Insurance Sales Agent

Director – Supply Chain Solutions