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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Building Energy Management Systems (BEMS) and technical customer support, with a strong focus on troubleshooting, energy optimization, and collaboration with cross-functional teams. Proven ability to manage customer interactions and achieve performance targets in a dynamic environment.
Highest-signal resume keywords
Building Energy Management Systems (BEMS)Technical Customer SupportTridium NiagaraEnergy OptimizationHVAC Systems
About the role
Key responsibilities & impact- Provide remote technical assistance for global multibrand contracted customers and Honeywell Connected Sites
- Coordinate with the Team Lead when customer interactions fall outside defined contract requirements
- Manage global customer requests with varying levels of expertise
- Troubleshoot building service plant equipment and systems
- Liaise with third-party providers on non-BEMS-related problems
- Represent technical issues from Field Service and customer sites at appropriate technical forums
- Drive energy savings through BEMS expertise
- Liaise with Field Service Account Handlers and Service Account Handlers to resolve customer queries
- Achieve team and individual targets and KPIs
- Execute assigned tasks according to applicable procedures, instructions, and contract requirements
- Understand customer requirements for functional site setup
- Verify analytical results against internal guidelines
- Produce, validate, and forward customer reports
- Update customer systems to meet required functionalities
- Notify involved parties of non-conformities
- Document workflows for repetitive customer activities
- Continuously improve product quality and performance
- Work closely with Technical Support and Engineering teams on product issues
- Carry out development projects to enhance the Global Services offering
- Advance the overall offering and train or mentor Level 1 operators
- Work with senior leadership to refine and improve current offerings
Requirements
What you’ll need- Ability to work a 24/7 shift pattern, with good time keeping
- 2+ years of experience working with Building Energy Management Systems (BEMS), building automation systems, or automated building controls
- 2+ years of experience troubleshooting, maintaining, repairing, installing, or operating BEMS, building automation systems, or related building controls
- 2+ years of experience providing technical customer support in person or by phone
- 2+ years of experience working in a technical support, engineering, field service, or building systems environment
- Experience with Tridium Niagara, Honeywell BEMS, or other building automation platforms
- Experience with energy analysis, energy optimization, or building energy performance
- Experience in the building automation, controls, facilities, HVAC, or energy management industry
- Experience in a field service environment
- Experience with knowledge management or technical documentation
- Experience in a call center or technical support center environment
- Experience mentoring or providing technical guidance to less experienced team members
- Bachelor's degree in HVAC, Electronics, Mechanical Engineering, Computer Science, or a technology-related discipline
- Experience supporting customers across multiple regions or countries
- Experience working with multilingual customer populations
Benefits
Comp & perks- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingMaintainingRepairingInstallingOperating Building Automation SystemsEnergy AnalysisTechnical DocumentationKnowledge ManagementCustomer ReportingWorkflow Documentation
Soft Skills
Time ManagementMentoringCommunicationCollaborationProblem-Solving
Tools & Technologies
Honeywell BEMSBuilding Automation PlatformsEnergy Management Software
Certifications & Qualifications
Bachelor's Degree in HVACBachelor's Degree in ElectronicsBachelor's Degree in Mechanical EngineeringBachelor's Degree in Computer Science
Industry Keywords
Building AutomationControlsFacilities ManagementHVACEnergy ManagementField ServiceTechnical Support