Humgroup

Legal Assistant

• Support the Legal team with credit and equipment recovery
• Handle communications with delinquent customers through effective resolution, during both extrajudicial and judicial stages
• Contact customers to negotiate outstanding debts and arrange the return of equipment
• Monitor agreements and deadlines
• Assist with monitoring court proceedings
• Support logistics for equipment retrieval

Assistant

• Provide administrative support to the sales team throughout all stages of the sales process
• Prepare commercial proposals using standardized templates, following the sales executive’s guidance
• Conduct initial interactions with leads and customers when directed by the responsible sales executive
• Request validations and approvals from partner manufacturers and follow up on responses
• Participate in meetings with manufacturers and customers, recording discussion points, outstanding items, and next steps
• Enter and update information in internal systems and partner and manufacturer portals
• Keep the CRM and customer interaction history up to date
• Track deadlines, documents, and outstanding items for ongoing negotiations
• Monitor contract expiration dates and notify the responsible sales executive in advance
• Organize the sales calendar and prepare monitoring reports
• Work alongside sales executives to serve customers, liaise with partner manufacturers, and formalize negotiations

Commercial Assistant

Sales

• Actively prospect for new business and upselling/cross-selling opportunities
• Qualify leads and identify clients’ needs, challenges, and expectations
• Conduct outbound and inbound activities in line with the defined strategy
• Perform needs assessments and present HumGroup’s solutions, commercial proposals, and services
• Lead negotiations, overcome objections, and close contracts
• Ensure proposals are aligned with the company’s commercial and strategic guidelines
• Keep information up to date in the CRM and sales management tools
• Manage the sales pipeline, ensuring opportunity predictability and organization
• Track performance indicators, including targets, conversion rates, average deal size, and sales cycle
• Build consultative, long-term relationships with clients
• Collaborate with internal teams to ensure delivery excellence
• Support clients throughout the contracting and commercial onboarding process

Sales Executive

Artificial Intelligence

• Create autonomous AI agents for 24/7 customer support, question resolution, and process automation.
• Develop intelligent workflows to identify opportunities, nurture leads, and accelerate the sales cycle.
• Design n8n automations to connect the entire customer journey, from first contact through post-sales support.
• Work with OpenAI, Anthropic, and Google models, creating precise, human-centered prompts for customer interactions.
• Integrate WhatsApp, chat, email, CRM, and other tools through APIs.
• Collaborate with Product, Sales, and Customer Success teams to transform customer support challenges into innovative solutions.
• Experiment with technologies to improve response times, customer satisfaction, and conversion rates.
• Document, optimize, and ensure automations are scalable, reliable, and measurable.

Legal Assistant

Commercial Assistant

Sales Executive

AI and Automation Analyst, n8n