Imprint

Director

• Own fraud loss outcomes across new account fraud, first-party fraud, and transaction fraud
• Lead, develop, and grow three direct reports covering new account, first-party, and transaction fraud domains
• Serve as the internal expert and thought partner for fraud strategy across the fraud team and broader organization
• Define and evolve the fraud controls framework while balancing delivery speed and operational complexity
• Partner with modeling, engineering, and senior leadership on fraud priorities and resource trade-offs
• Champion high-value fraud initiatives through storytelling and internal advocacy
• Navigate fast-paced cross-functional communication
• Act as an operational backstop in high-severity fraud scenarios
• Communicate fraud risk, strategy, and performance to executive stakeholders
• Research individual fraud rules and handle ad hoc questions or escalations independently
• Update fraud rules and provide feedback on the fraud strategy vision for the next 6–9 months

Director of Fraud Strategy

Social Media Manager

• Own Imprint’s social media presence end-to-end across strategy, content, channel health, and performance
• Start with LinkedIn and X and determine future social channels
• Develop and execute content strategy reflecting Imprint’s brand voice and reaching target audiences
• Build and maintain social listening and monitoring infrastructure to surface insights, trends, and risks in real time
• Create a formal playbook for consumer complaints and social voice management with member operations and legal
• Define and own social metrics and measurement framework
• Translate performance data into clear narratives for leadership and the broader company
• Partner with Communications, Brand, and Product Marketing leadership on positioning, campaigns, and key moments
• Identify stories, partnerships, and cultural moments worth owning and establish repeatable content-mining infrastructure
• Build Imprint’s social media presence and act as its voice across B2B and brand channels

Senior Social Media Manager

Engineering Manager

• Lead engineering teams through complex, ambiguous problems involving payments, credit, compliance, and brand strategy
• Partner cross-functionally with product, compliance, legal, capital markets, and solutions engineering
• Represent Engineering in strategic decision-making
• Use AI tools to investigate codebases, assess work complexity and viability, and clarify ambiguous requests
• Hire, develop, and retain strong engineers
• Define engineering philosophy, work scope, delivery practices, and feedback approaches
• Define the roadmap and scope work
• Manage individuals and teams toward outcomes
• Balance short- and long-term priorities
• Own team and business outcomes during Imprint's growth, new product launches, and platform expansion

Senior Engineering Manager

Customer Support

• Own strategy, operations, and outcomes across organic, executive, and partner escalations, back office functions, credit reporting, and social media support
• Build operating infrastructure for escalations, including processes, metrics, tooling, and backlog management
• Define a 1–2 year vision for the escalations function and drive stakeholder alignment
• Lead and scale a hybrid internal and outsourced team model
• Identify, evaluate, and implement technology solutions, including AI-powered tools
• Partner with Risk, Compliance, Legal, Tech, and General Managers to resolve complex escalations and ensure regulatory adherence
• Feed escalation themes back to Product and Engineering with actionable root-cause recommendations
• Establish data infrastructure connecting ticketing systems such as Linear with analytics platforms such as Sigma
• Oversee back office operations including trailing statements, SCRA, bankruptcy notices, and deceased notices
• Provide strategic oversight of social media support channels and expand coverage
• Establish operating structure, metrics, backlog visibility, an agent-facing escalation solution, and cross-functional relationships during the first 90 days

Director – Strategic Customer Relations

Accountant

• Execute multiple monthly, quarterly, and annual close cycles end to end
• Prepare, review, and post journal entries
• Perform account reconciliations and flux analyses across major balance sheet and income statement accounts
• Own and maintain NetSuite reporting, including custom reports, saved searches, and dashboards
• Apply loan accounting standards under ASC 310-20 and ASC 860
• Support CECL reserve calculations, model inputs, and related ASC 326 disclosures
• Collaborate with Data, Risk, and Engineering teams to ensure accounting systems reflect business activity
• Assist with external audit requests, internal controls documentation, and regulatory reporting
• Identify and implement process improvements to increase efficiency and strengthen internal controls

Director of Fraud Strategy

Senior Social Media Manager

Senior Engineering Manager

Director – Strategic Customer Relations

Staff Accountant