Information Commissioner's Office

Scientist

• Regularly review water quality standards across the area to support excellent water quality from treatment works
• Conduct proactive onsite interventions when early warning process performance deteriorations occur
• Interrogate data to identify process performance deteriorations
• Identify and investigate water quality risks from source to tap, including abstraction management, and ensure appropriate mitigation
• Deliver and continually improve water quality risk assessments
• Undertake comprehensive onsite water quality investigations following proactive or preventative triggers
• Prepare water quality action plans as required
• Deliver the company’s Drinking Water Safety Planning approach
• Act as the key point of contact for local operations teams for water quality risk assessment
• Lead development of short- and medium-term strategies to reduce risks to water quality
• Participate in an out of hours standby process support for the business across the region
• Provide scientific advice on Regulation 31
• Work alongside Operational colleagues to provide scientific understanding, challenge processes, and safely produce wholesome water
• Use scientific understanding during reactive events to navigate incidents safely and successfully

Water Process Scientist

Technician

• Operate a single-person high-pressure water jetting unit and specific CCTV equipment
• Identify and promote repair work for problems on the sewerage network
• Investigate sewerage issues and provide first-time resolutions for customers
• Respond to incidents and complete planned maintenance work
• Accurately collect and record site feedback through IT systems
• Work predominantly alone while engaging daily with internal and external customers
• Participate in the standby roster and additional out-of-hours work
• Uphold health and safety protocols and environmental regulatory standards

Field Technician

Risk

• Establish and maintain a consistent, auditable and resilient approach to maintenance across Bioresources activities
• Lead the development and governance of maintenance standards
• Strengthen management and deployment of competency, authorisation and specialist resources
• Own maintenance policy and standards across Bioresources assets, including CHP, gas, SRP, sludge treatment and associated critical infrastructure
• Work with technical specialists, operational teams and suppliers to embed standards in maintenance plans, job instructions and asset care activity
• Develop, review and govern maintenance standards, procedures and technical documentation
• Identify gaps and create practical, risk-based and value-driven standards
• Ensure standards align with regulatory, health and safety, process safety and operational requirements
• Provide assurance against OEM standards, approved procedures, statutory requirements and industry good practice
• Create reporting on compliance, competency and critical maintenance activity
• Address variances and implement corrective actions with responsible teams
• Maintain competency frameworks, skills matrices, training records and authorisation requirements
• Define technical and competency requirements for standby, emergency and out-of-hours maintenance response
• Develop resilience plans for critical skills, specialist assets and safety-critical maintenance activities

Standards and Resource Governance Lead

Engineer

• Configure and enhance Contact Centre as a Service technologies
• Deliver backlog items and sprint objectives alongside Product Owners and stakeholders
• Identify opportunities to improve customer journeys, business processes and platform performance
• Monitor, troubleshoot and resolve system issues, acting as a key escalation point when required
• Deliver system upgrades, testing activities and release management processes
• Work closely with operational teams to understand challenges and deliver technology improvements
• Drive continuous improvement through innovation, optimisation and best practice adoption
• Build strong relationships with stakeholders across the business
• Design, develop and support systems underpinning customer and colleague interactions across Anglian Water
• Work within an Agile DevOps environment to develop, enhance and support the CCaaS ecosystem

Water Process Scientist

Field Technician

Standards and Resource Governance Lead

Telephony Configuration Engineer