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IT CoalitionCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting network-related issues, diagnosing hardware and software problems, and managing user accounts within Active Directory. Proficient in supporting IT operations, including onboarding and offboarding processes, while maintaining a technical knowledge base.
Highest-signal resume keywords
Bachelor's Degree In Computer Science3+ Years Experience In IP Communications NetworksKnowledge Of Automation And Shell ScriptingUnderstanding Of Firewall And VPN TechnologiesPublic Trust Security Clearance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as first point of contact for incoming IT support requests via phone, email, and ticket system across the USCGA customer base
- Troubleshoot network-related issues and connectivity
- Diagnose and resolve hardware and software issues across various platforms, including Windows and Office 365
- Log issues and resolutions in the USCGA ticketing system
- Guide non-technical users through step-by-step problem-solving processes
- Manage user accounts, including password resets, access requests, and basic administration in Active Directory and other systems
- Install, configure, and deploy workstations, peripherals, and software
- Assist with USCGA member onboarding and offboarding
- Escalate complex or unresolved issues to Tier 2 support or specialized IT teams
- Maintain and update a technical knowledge base
- Assist with managing IT inventory and tracking assets
Requirements
What you’ll need- Bachelor’s Degree in Computer Science, Engineering, or related field
- 3+ years of experience in design, implementation, maintenance, and operation of large complex IP communications networks and related equipment
- Knowledge of automation and shell scripting
- Familiarity with network monitoring tools
- Knowledge of routing and IP protocols
- Basic understanding of server virtualization for performing local tasks
- Understanding of Firewall, Intrusion Detection System, IPSec, and VPN technologies and concepts
- Candidate must be able to function in general office environment
- Employee will be required to obtain a Public Trust security clearance
Benefits
Comp & perks- Health, Dental and Vision
- 401(k)
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- PTO
- Education reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network IssuesDiagnosing Hardware IssuesDiagnosing Software IssuesUser Account ManagementActive Directory AdministrationWorkstation Installation And ConfigurationNetwork Monitoring ToolsRouting And IP ProtocolsServer VirtualizationIntrusion Detection Systems
Soft Skills
Problem-SolvingCommunicationCustomer Service
Tools & Technologies
WindowsOffice 365USCGA Ticketing System
Industry Keywords
IT SupportTechnical Knowledge BaseIT Inventory ManagementOnboarding And Offboarding