Field Engineer

• Serve customer needs in accordance with Hi-Cone's organizational goals
• Install, maintain, troubleshoot, repair, and overhaul automated packaging equipment at customer beverage manufacturing facilities
• Work closely with customers, project managers, engineers, quality personnel, and sales
• Safely perform work in accordance with the enterprise safety vision
• Identify equipment and material needs for projects and coordinate with customer representatives and internal teams
• Participate in and successfully complete job-related educational courses and training/testing programs
• Assist with training internal and external personnel
• Use hand and power tools applicable to the trade
• Make necessary running adjustments, repairs, and overhauls
• Read and interpret mechanical drawings, electrical drawings, and schematics
• Maintain knowledge of low- and high-voltage electrical systems, PLCs, servo motion systems, discrete and analog field devices, and basic wiring principles
• Independently plan and execute travel

Field Service Technician II

Account Manager

• Drive strategic growth and deliver sales targets across strategic channel partners
• Build and nurture customer partnerships
• Collaborate cross-functionally to execute account strategies
• Advocate for customers and the business
• Partner with Segment Managers and Key Account Managers to develop and implement customer relationship plans
• Lead execution of customer-specific products, pricing, and brand strategy
• Collaborate on line reviews and promotional planning
• Conduct Quarterly Business Reviews and training sessions with Channel Partners
• Develop and execute customer-specific strategies and presentations
• Serve as point of contact for customer inquiries, strategy alignment, and execution
• Maintain and update account plans in Salesforce
• Execute growth strategies with Key Account Managers, Segment Managers, and Product Manager teams
• Use the ITW 80/20 business model to increase sales force effectiveness and market share
• Gather market intelligence and evaluate competitive products, pricing, and promotional execution
• Provide internal insights to improve market positioning
• Establish go-to-market approaches and tactical plans for new product introductions
• Assess and reorganize distribution channels to optimize market penetration
• Provide monthly Channel Partner reports and periodic strategic reports
• Promote and adhere to safety, environmental, and quality policies and procedures

Field Service Technician II

Channel Partner Manager