Kampgrounds of America, Inc.

Marketing

• Develop and execute regional and local marketing strategies for assigned KOA campground portfolios
• Act as a marketing consultant for franchise owners using market data and trends
• Manage paid media, social media, SEO, email, and traditional marketing channels
• Develop partnerships with local businesses, tourism organizations, and community groups
• Support campground-level promotions, events, and loyalty programs
• Analyze performance metrics and optimize campaigns
• Provide marketing strategy recommendations to franchisees and investigate relevant issues and opportunities
• Plan and direct franchisee meetings with clear objectives and goals
• Monitor and manage marketing budgets
• Collaborate with National Marketing, Revenue Management, Business Intelligence, and Field Operations teams
• Monitor demand generators, business trends, and competitor strategies
• Analyze strategies and share key insights and best practices across the field marketing system
• Support field marketing training and education through written communication, webinars, and KOA event sessions
• Complete yearly Best Park in Market analyses, Annual Business Reviews, and Commercial Strategy Roadmaps
• Support cohesive revenue strategies for campgrounds using Revenue Managed Services
• Support case studies on Marketing Managed Services and revenue optimization

Field Marketing Manager

Accounts Receivable

• Maintain records detailing franchisee information
• Assist with franchisee account setup and maintenance, including billing information and payment terms
• Prepare and issue monthly invoices and account statements for royalties, fees, technology charges, marketing fees, and other amounts due
• Communicate with franchisees regarding billing questions, account balances, payment discrepancies, and collection matters
• Record and process all EFT submission forms
• Apply payments on receivables and process credit card charges
• Maintain accounts receivable files and records, including within the general ledger
• Research and resolve invoice disputes, short payments, credit, and account discrepancies
• Assist in the franchisee collections process
• Maintain books and records for the Gift Card program
• Assist with month-end and year-end close, including AR reconciliation, aging analysis, required journal entries, and management reports
• Serve as QuickBooks support back-up
• Serve as back-up to the Canadian bookkeeper
• Contribute to timely and accurate reporting
• Maintain accurate receivable records
• Analyze and review accounting information for reasonableness
• Use best practices for accounting procedures
• Develop working relationships with franchisees
• Maintain communication with the supervisor, accounting team members, and other departments
• Maintain confidentiality of sensitive information
• Support the accounting team with audit requests and AR documentation
• Perform other accounting and finance duties as assigned

Administration

• Learn the company, functional design, and technical design documents during implementation ramp-up
• Partner with the implementation team through configuration, UAT, cutover, and go-live
• Own roles, permissions, and security protocols as the environment transitions to internal ownership
• Manage day-to-day NetSuite administration, user permissions, saved searches, custom reports, financial dashboards, and end-user support ticketing
• Monitor automated daily and weekly posting pipelines generating journal entries, customer invoices, credit memos, and statistical journal entries
• Investigate failed or out-of-balance batches, verify clearing account nets, and manage rerun and reprocessing procedures against a Mountain-time daily cutoff
• Maintain integration mapping tables for campground, revenue category, department, fee type, and tax type values
• Support weekly franchise royalty invoicing and credit memos, advertising fund contributions, and rewards revenue splits
• Administer Advanced Revenue Management, including revenue recognition rules, revenue arrangements and plans, deferred revenue rollforward, and exception searches
• Design and maintain SuiteFlow workflows, custom fields, forms, and records
• Monitor and maintain data flows between NetSuite and K2, the analytics warehouse pipeline, payment processing and OTA settlement feeds, expense management, and franchise systems
• Build and maintain financial and operational reporting, including site nights, occupancy, and average daily rate metrics
• Create process documentation and conduct end-user training across department teams
• Manage biannual NetSuite release updates and sandbox testing

Field Marketing Manager

Accounts Receivable

NetSuite Administrator