LeadingIT

Engineer

• Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management
• Standardize platform configurations, policies, and workflows across clients
• Develop scripts and automation to improve efficiency and reduce manual tasks
• Monitor platform performance and proactively resolve issues
• Maintain patching, endpoint security, and backup processes
• Identify and implement improvements to systems, tools, and service delivery workflows
• Troubleshoot and resolve complex platform and tooling issues
• Integrate and scale centralized tools to support consistent service delivery
• Maintain technical documentation, scripts, and standard operating procedures
• Evaluate, implement, and maintain tools to meet evolving business needs
• Collaborate with technical and service delivery teams to improve operational effectiveness

Explore Centralized Services Engineer at LeadingIT. Review requirements and application details.

Centralized Services Engineer

• Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management
• Standardize platform configurations, policies, and workflows across clients
• Develop scripts and automation to improve efficiency and reduce manual tasks
• Monitor platform performance and proactively resolve issues
• Maintain patching, endpoint security, and backup processes
• Identify and implement improvements to systems, tools, and service delivery workflows
• Troubleshoot and resolve complex platform and tooling issues
• Integrate and scale centralized tools for consistent service delivery
• Maintain technical documentation, scripts, and standard operating procedures
• Evaluate, implement, and maintain tools to meet evolving business needs
• Collaborate with technical and service delivery teams to improve operational effectiveness

Customer Success Manager

• Process hardware and software procurement requests
• Create and manage client quotations
• Track quote approvals and procurement opportunities
• Coordinate ordering, receiving, and deployment logistics
• Communicate shipping timelines and project dependencies
• Track hardware warranties and lifecycle replacement opportunities
• Assist with vendor management and procurement escalations
• Maintain procurement documentation and asset records
• Coordinate with projects and service teams to ensure equipment readiness
• Monitor Microsoft, Pax8, and vendor renewals
• Review licensing usage and utilization
• Identify licensing optimization opportunities
• Assist with contract, subscription, and warranty renewal planning
• Communicate upcoming renewals and cost changes to clients
• Support licensing and lifecycle planning budget conversations
• Follow up with clients on recommendations and open items
• Provide updates regarding orders and renewals
• Escalate concerns affecting client satisfaction or retention
• Maintain ConnectWise opportunities and procurement records
• Follow up on open project and procurement items
• Facilitate communication between departments to eliminate delays
• Coordinate action items from TBRs and client meetings
• Ensure recommendations move from planning to execution

Explore Client Success Specialist at LeadingIT. Review requirements and application details.

Client Success Specialist

• Process hardware and software procurement requests
• Create and manage client quotations
• Track quote approvals and procurement opportunities
• Coordinate ordering, receiving, and deployment logistics
• Communicate shipping timelines and project dependencies
• Track hardware warranties and lifecycle replacement opportunities
• Assist with vendor management and procurement escalations
• Maintain procurement documentation and asset records
• Coordinate with projects and service teams to ensure equipment readiness
• Monitor Microsoft, Pax8, and vendor renewals
• Review licensing usage and utilization
• Identify licensing optimization opportunities
• Ensure client agreements align with actual licensing consumption
• Assist with contract, subscription, and warranty renewal planning
• Communicate upcoming renewals and cost changes to clients
• Support budgeting conversations related to licensing and lifecycle planning
• Conduct client follow-up on recommendations and open items
• Ensure clients receive updates regarding orders and renewals
• Escalate concerns that may affect client satisfaction or retention
• Support client satisfaction initiatives and follow-up activities
• Maintain ConnectWise opportunities and procurement records
• Follow up on open project and procurement items
• Facilitate communication between departments to eliminate delays
• Coordinate action items resulting from TBRs and client meetings
• Ensure recommendations move from planning to execution

• Process hardware and software procurement requests
• Create and manage client quotations
• Track quote approvals and procurement opportunities
• Coordinate ordering, receiving, and deployment logistics
• Communicate shipping timelines and project dependencies
• Track hardware warranties and lifecycle replacement opportunities
• Assist with vendor management and procurement escalations
• Maintain procurement documentation and asset records
• Coordinate with projects and service teams to ensure equipment readiness
• Monitor Microsoft, Pax8, and vendor renewals
• Review licensing usage and utilization
• Identify licensing optimization opportunities
• Support contract, subscription, and warranty renewal planning
• Communicate upcoming renewals and cost changes to clients
• Conduct client follow-up on recommendations and open items
• Escalate concerns that may affect client satisfaction or retention
• Maintain ConnectWise opportunities and procurement records
• Follow up on open project and procurement items
• Facilitate communication between departments to eliminate delays
• Coordinate action items resulting from TBRs and client meetings
• Ensure recommendations move from planning to execution