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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and optimizing core platforms such as RMM, PSA, backup, and endpoint protection, while focusing on scripting and automation to enhance operational efficiency. Committed to maintaining documentation and standardizing processes for improved service delivery.
Highest-signal resume keywords
RMM Platform AdministrationPSA Tool ManagementScripting And AutomationCompTIA A+/Network+/Security+ CertificationTroubleshooting Complex Technical Issues
About the role
Key responsibilities & impact- Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management
- Standardize platform configurations, policies, and workflows across clients
- Develop scripts and automation to improve efficiency and reduce manual tasks
- Monitor platform performance and proactively resolve issues
- Maintain patching, endpoint security, and backup processes
- Identify and implement improvements to systems, tools, and service delivery workflows
- Troubleshoot and resolve complex platform and tooling issues
- Integrate and scale centralized tools for consistent service delivery
- Maintain technical documentation, scripts, and standard operating procedures
- Evaluate, implement, and maintain tools to meet evolving business needs
- Collaborate with technical and service delivery teams to improve operational effectiveness
Requirements
What you’ll need- Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms
- Interest in scripting and automation
- Ability to troubleshoot complex technical issues and find solutions
- Ability to manage multiple platforms and adapt to new technologies
- CompTIA A+/Network+/Security+ certification: at least 2 of 3 required
- Commitment to documentation, standardization, and continuous improvement
- Collaborative mindset focused on service delivery and operational efficiency
Benefits
Comp & perks- Ascension plan if applicable
- 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
- 5% match on contributions to Guideline 401k
- Open Door PTO policy
- Unlimited PTO
- Company provided gear (notebook + softphone)
- Company clothing
- Profit-sharing commitment: $5 million distributed back to the team over the next 10 years
- People-first culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform OptimizationPatch ManagementEndpoint ProtectionBackup ProcessesTechnical DocumentationWorkflow StandardizationPerformance MonitoringSystem Improvement ImplementationAutomation DevelopmentIssue Resolution
Soft Skills
Collaborative MindsetCommitment To Continuous Improvement
Tools & Technologies
MSP ToolsRMM ToolsPSA ToolsBackup SolutionsEndpoint Security Platforms
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
Service DeliveryOperational EfficiencyTechnical SupportPlatform IntegrationClient Workflows