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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and optimizing core platforms such as RMM, PSA, and endpoint protection, while leveraging scripting and automation to enhance operational efficiency. Proficient in troubleshooting complex technical issues and implementing improvements to service delivery workflows.
Highest-signal resume keywords
RMM AdministrationPSA ManagementScripting and AutomationEndpoint ProtectionCompTIA A+/Network+/Security+
About the role
Key responsibilities & impact- Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management
- Standardize platform configurations, policies, and workflows across clients
- Develop scripts and automation to improve efficiency and reduce manual tasks
- Monitor platform performance and proactively resolve issues
- Maintain patching, endpoint security, and backup processes
- Identify and implement improvements to systems, tools, and service delivery workflows
- Troubleshoot and resolve complex platform and tooling issues
- Integrate and scale centralized tools to support consistent service delivery
- Maintain technical documentation, scripts, and standard operating procedures
- Evaluate, implement, and maintain tools to meet evolving business needs
- Collaborate with technical and service delivery teams to improve operational effectiveness
Requirements
What you’ll need- Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms
- Interest in scripting and automation to eliminate repetitive tasks
- Ability to troubleshoot complex technical issues and find solutions
- Ability to manage multiple platforms and adapt to new technologies
- CompTIA A+/Network+/Security+ (at least 2/3) are required
Benefits
Comp & perks- Ascension plan if applicable
- 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
- 5% company match on contributions to Guideline 401k
- Open Door PTO policy
- Company provided gear (notebook + softphone)
- Company clothing
- Unlimited PTO
- People-first culture
- Profit-sharing commitment for team members
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform OptimizationTechnical TroubleshootingWorkflow StandardizationPerformance MonitoringPatch ManagementBackup ProcessesSystem ImprovementTechnical Documentation
Soft Skills
CollaborationProblem-SolvingAdaptability
Tools & Technologies
MSP ToolsCentralized Tools
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
Service DeliveryEndpoint SecurityAutomationTechnical Documentation