LegitScript

Compliance

• Lead subject matter experts for Certification program offerings and monitor industry trends, regulatory updates, and market changes
• Adapt operational strategies and guide the team in responding to regulatory shifts
• Report on regulatory shifts and trends, including insights, key takeaways, forecasts, and potential business impacts
• Lead cross-functional initiatives to strengthen certification standards, streamline compliance operations, and scale processes
• Oversee and update compliance frameworks, including the annual Certification Standards Refresh
• Join customer calls to support compliance client-facing work
• Support Sales with documentation, scoping decisions, and client questions
• Develop policy team members through coaching, feedback, and growth planning
• Monitor team capacity and recommend structural or resourcing adjustments
• Partner with the Certification Innovation Leader to introduce AI and automation into policy and compliance workflows
• Partner with Legal on denials, escalations, suspensions, litigation concerns, and related matters
• Support jurisdictional and scope expansions through regulatory discovery, feasibility decisions, documentation, and team upskilling
• Manage day-to-day Policy and Compliance team operations, including hiring, coaching, KPIs, and performance standards
• Demonstrate LegitScript’s core values

Manager, Policy and Compliance, Certification

Manager

• Partner with the Manager, Certification, to meet team goals and optimize operational efficiency and effectiveness
• Manage, guide, and coach team members to foster a positive work environment
• Develop and maintain process documentation, including SOPs and job aids
• Monitor team and business performance, analyze data, and present findings to internal stakeholders
• Conduct performance evaluations, address concerns, and recognize achievements
• Hire, train, coach, and develop employees in collaboration with the Manager
• Approve timecards each pay period
• Lead employee one-on-ones and team meetings
• Provide coverage for the Manager, Certification, during absences
• Stay informed of market trends and share subject matter expertise
• Exercise sound judgment when escalating questions to minimize rework
• Understand team time allocation and its application to workflows and processes
• Model LegitScript’s core values

Assistant Manager, Certification

Analyst

• Analyze, assess, and/or classify certification applicants using open-source intelligence, proprietary tools, industry best practices, and contextual data
• Understand and utilize tools and resources necessary for regular program tasks
• Make quick, accurate analytical decisions based on sometimes ambiguous information
• Summarize analysis findings in clear, concise written reports
• Submit reports according to program reporting standards and strict deadlines
• Escalate questions to appropriate colleagues using sound judgment
• Assist with projects and tasks assigned by the Manager
• Maintain program documentation as directed by Senior Analysts and the Manager
• Conduct online background investigations of applicants
• Review website content for problematic products and policies
• Conduct compliance reviews to determine applicants’ eligibility for LegitScript certification
• Communicate with clients via email, phone, or video conference as needed
• Monitor billing and payment status and escalate internally when appropriate

Analyst I, Certification

Product Manager

• Identify and validate new verticals, categories, and product offerings to expand LegitScript’s addressable market
• Discover and validate market problems through structured customer, evaluator, and prospect interviews
• Map competitive and alternative-solution landscapes and develop strategies for competing
• Build a repeatable market-intelligence system covering win/loss analysis, competitive tracking, customer discovery, and emerging-market research
• Define target markets and analyze segments
• Determine appropriate direct, partner, and referral distribution channels
• Own the multi-quarter product roadmap and partner with product management and engineering on delivery plans
• Build business plans and financial models with finance for investment decisions
• Establish pricing, packaging, and distribution strategies
• Recommend build, buy, or partner approaches, including partner profiles and terms
• Create differentiated value propositions
• Hand validated opportunities to product management with problem definitions, target segments, success criteria, and commercial rationale
• Present investment recommendations and defensible models to the executive team
• Move market intelligence through the organization from customers, competitors, and partners into executive perspectives and product roadmaps

Manager, Policy and Compliance, Certification

Assistant Manager, Certification

Analyst I, Certification

Director, Data Product and Growth Strategy