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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow administration, development, and architecture, with a strong focus on IT Service Management and operational excellence. Capable of leading improvement initiatives, providing technical governance, and delivering scalable solutions while ensuring compliance and high standards.
Highest-signal resume keywords
ServiceNow AdministrationServiceNow DevelopmentIT Service ManagementCertified Technical ArchitectITIL Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts
- Lead improvement and remediation initiatives to maximise value from ServiceNow investments
- Analyse and translate business information and technical requirements into practical designs
- Propose solutions to achieve complex business objectives
- Provide guidance and participate in technical governance, IT Service Management, and Operations best-practice processes
- Collaborate on the design and implementation of a platform operating model
- Evaluate strategic and operational demands against ServiceNow architecture, capabilities, and leading practices
- Provide ServiceNow platform governance, standards, templates, and patterns
- Develop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions
- Contribute to OCM, training, and documentation
- Design and implement secure, reliable, and scalable ServiceNow solutions and integrations
- Collaborate with architects, platform teams, support teams, vendors, SMEs, stakeholders, and technical resources
- Provide hands-on leadership, mentoring, and workload coordination across the Platform Team
- Develop operational reporting and analysis and identify process improvement opportunities
- Contribute to project delivery and roadmap objectives
- Ensure documentation, compliance, and architectural deliverables meet high standards
- Participate in virtual or face-to-face interviews and background checks
Requirements
What you’ll need- Highly skilled ITSM Specialist with ServiceNow Solution Architect, Developer, Technical Business Analyst, or System Administrator experience
- Experience solving complex problems in customised ServiceNow environments using low-code and ServiceNow OOTB approaches
- Experience with ServiceNow administration, development, architecture, ITSM operations, stakeholder workshops, cyber security, automation and orchestration, enterprise systems, troubleshooting, documentation, project management, mentoring, communication, and delivering outcomes in complex environments
- Holds or is willing to maintain relevant ServiceNow certifications
- Australian Citizen
- Minimum NV-1 level security clearance and ability to uplift to NV-2
- ITAR requirements may apply, potentially limiting persons with certain dual nationality, permanent residency, or former national status
- Certified Technical Architect, Certified System Administrator, ITIL certification, and tertiary qualifications in computer information systems or related fields highly regarded
Benefits
Comp & perks- ‘Family Friendly’ certified workplace
- Support for team members’ family responsibilities
- Inclusive workplace and equal access to opportunities
- Advocacy Groups supporting diverse communities
- Accessible recruitment process and application support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Solution ArchitectTechnical Business AnalystSystem AdministratorAutomation and OrchestrationTroubleshootingProject ManagementOperational ReportingProcess ImprovementLow-Code DevelopmentIntegration Development
Soft Skills
MentoringCommunicationCollaborationProblem SolvingStakeholder Engagement
Tools & Technologies
ServiceNowEnterprise SystemsITSM ToolsGovernance StandardsDocumentation Tools
Certifications & Qualifications
ServiceNow CertificationsCertified System AdministratorCertified Technical ArchitectITIL Certification
Industry Keywords
Operational Sustainment ContractsCyber SecurityComplex Business ObjectivesPlatform Operating ModelCompliance Standards