LouisianaNOW.Jobs

Technical Writer

• Write and edit policies, standard operating procedures, and technical guides
• Review documents for accuracy and compliance and identify improvements
• Handle sensitive information securely and maintain compliance with security regulations
• Manage multiple documents, versions, and revisions while meeting deadlines
• Maintain familiarity with document management systems and relevant tools
• Create data flows, network diagrams, elevation diagrams, charts, and graphs for documentation
• Track documentation required for the Authority to Operate process
• Work with DoD departments and stakeholders to gather information
• Ensure paper and digital documentation meets DoD requirements and relevant regulations

Senior Technical Editor

ServiceNow

• Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management
• Create Business Rules, Script Includes, and other custom scripts to automate processes and meet business requirements
• Integrate ServiceNow with other systems using REST, SOAP, and related technologies
• Perform user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows
• Provide end-user support and troubleshoot integrated processes and platform functionality
• Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
• Participate in technical process reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications and obtain additional certifications
• Contribute to whitepapers, BOEs, design documents, customer demonstrations, methodology changes, standards, knowledge shares, innovation projects, and technology pilots
• Mentor junior team members and support staff development

Principal ServiceNow Developer

Software Engineer

• Design, develop, and maintain interactive Power BI dashboards, reports, scorecards, and visualizations
• Partner with business stakeholders, functional consultants, and technical teams to gather reporting requirements
• Translate business needs into scalable analytics solutions
• Connect, transform, and integrate data from multiple enterprise sources
• Develop, optimize, and maintain Power BI semantic models, datasets, DAX calculations, and Power Query transformations
• Implement data governance, security, and Row Level Security (RLS)
• Analyze complex business data and deliver intuitive visualizations supporting operational performance, strategic planning, and executive decision-making
• Collaborate with business analysts, data engineers, architects, and project teams to enhance reporting capabilities
• Troubleshoot and resolve reporting, data quality, integration, and performance issues
• Create technical documentation, report specifications, user guides, and knowledge transfer materials
• Provide user support and training
• Evaluate emerging Microsoft Power Platform and Power BI capabilities and recommend enhancements
• Support large-scale ERP implementations and enterprise analytics initiatives

Power BI Report Developer

• Serve as Technical Lead for a team of ServiceNow Developers
• Provide hands-on technical direction and leadership across platform initiatives
• Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills
• Develop AI-driven Service Desk solutions using Agentic AI and Now Assist across Voice and Email support channels
• Assess customer business needs and lead platform-wide ServiceNow enhancements
• Modernize and automate Change Management processes and enable external system integrations
• Plan, lead, and execute Service Operations Workspace implementation and deployment
• Develop custom ServiceNow applications for program-level, customer-critical communications tracking
• Lead and participate in high-level ServiceNow solution demonstrations
• Design, develop, and maintain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery
• Design, develop, and maintain ServiceNow ITOM and CMDB capabilities, including data modeling, discovery, service mapping, and governance

Senior ServiceNow Developer

Salesforce Developer

• Design, develop, and implement scalable Salesforce solutions emphasizing OmniStudio and Experience Cloud
• Build high-performing, user-centric digital experiences for public-facing and internal portals
• Develop custom Lightning Web Components and integrations
• Implement secure and scalable solutions adhering to Salesforce best practices and governor limits
• Optimize performance for large datasets and high-volume public-sector environments
• Configure and customize OmniStudio components for guided interactions and case and application workflows
• Design reusable OmniStudio patterns aligned with enterprise architecture standards
• Implement data transformation and orchestration using DataRaptors and Integration Procedures
• Design and build Experience Cloud solutions with role-based access, secure data sharing, and compliance requirements
• Provide technical guidance on Experience Cloud and OmniStudio implementation approaches
• Ensure secure coding, public-sector compliance, Section 508, and WCAG adherence
• Participate in code reviews and enforce development standards
• Identify technical risks and recommend mitigation strategies
• Ensure solutions are maintainable, testable, and aligned with enterprise development standards
• Collaborate with Solution Architects, Business Analysts, Scrum Masters, and project stakeholders
• Translate user stories into technical designs and detailed development notes
• Mentor junior developers and provide technical guidance
• Contribute to internal best practices, coding standards, and reusable assets
• Support backlog refinement and provide input on estimates, dependencies, risks, and feasibility
• Communicate technical concepts to technical and non-technical stakeholders

Senior Technical Editor

Principal ServiceNow Developer

Power BI Report Developer

Senior ServiceNow Developer

Senior Salesforce Developer