Luminate Bank

• Develop and execute the long-term vision and growth strategy for the Consumer Direct Division
• Establish annual production, revenue, profitability, and market share objectives
• Identify opportunities to expand product offerings, customer acquisition channels, and operational capabilities
• Collaborate with executive leadership to align divisional goals with organizational objectives
• Lead and inspire high-performing Consumer Direct sales teams nationwide
• Drive loan origination volume, pull-through, profitability, and customer acquisition
• Establish performance metrics, KPIs, compensation strategies, and accountability measures
• Monitor pipeline health, conversion ratios, funded volume, and sales productivity
• Partner with marketing and lead generation teams to maximize lead flow and conversion performance
• Oversee division-wide operational performance, scalability, and efficiency
• Partner with fulfillment, processing, underwriting, closing, and post-closing teams to improve cycle times and customer satisfaction
• Implement process improvements and automation initiatives to enhance productivity and reduce costs
• Ensure consistent execution of best practices throughout the loan lifecycle
• Maintain responsibility for divisional P&L performance
• Develop budgets, forecasts, staffing models, and capacity planning strategies
• Analyze production trends, margins, expenses, and profitability metrics
• Present regular business performance updates to executive leadership
• Recruit, develop, and retain mortgage professionals and leadership talent
• Build a culture of accountability, performance, collaboration, and customer service
• Provide coaching and mentorship to sales managers, operational leaders, and emerging talent
• Lead succession planning and organizational development initiatives
• Ensure adherence to federal, state, agency, investor, and company requirements
• Promote responsible lending and regulatory compliance
• Partner with Compliance, Quality Control, and Risk Management teams to identify and mitigate operational risk
• Drive continuous improvement in quality, audit performance, and customer outcomes
• Champion a best-in-class borrower experience throughout the mortgage process
• Monitor customer satisfaction, retention, and reputation metrics
• Evaluate and implement technology solutions that improve borrower engagement and ease of doing business

SVP – Consumer Direct

Sales

• Lead, mentor, and motivate the sales team to achieve individual and team sales targets
• Develop and implement effective sales strategies to drive business growth
• Monitor sales metrics, prepare reports, and present results to leadership
• Manage the full sales cycle from prospecting to closing, ensuring a high level of customer satisfaction
• Build and maintain strong relationships with key clients and business partners
• Provide ongoing training and professional development for the sales team
• Analyze market trends, competitor activity, and customer needs to identify new opportunities
• Collaborate with Marketing, Finance, and Operations to support company objectives
• Ensure compliance with company policies, procedures, and ethical standards

Mortgage Sales Manager

Affiliate Manager

• Assist loan originators with document collection, application intake, file pre-underwriting, and loan setup
• Track pipeline progress and collaborate with underwriters, processors, title companies, and real estate agents to ensure on-time closings
• Maintain continuous communication with clients throughout the loan lifecycle
• Manage CRM databases, lead status updates, and administrative workflow systems
• Develop and execute strategies to cultivate relationships with local realtors, financial planners, homebuilders, and professional networks in Metro Atlanta
• Coordinate local networking events, lunch-and-learns, and client appreciation campaigns
• Assist with digital marketing materials, social media engagement, and email co-marketing efforts for homebuyer lead generation
• Represent the team at community and industry networking events across Georgia

Mortgage Loan Production Partner

Client Partner

• Deliver a high-quality, personalized customer experience through prompt responses, efficient issue resolution, and seamless in-branch and digital service
• Perform accurate banking transactions, including teller functions, while complying with bank policies and regulatory requirements
• Open and service consumer and business accounts
• Manage account maintenance requests, problem resolution, and fraud-related inquiries
• Engage customers in needs-based conversations and recommend appropriate products and services
• Support relationship deepening through consultative cross-selling
• Provide information about bank products, services, and digital banking tools
• Maintain organization and operational discipline for daily branch activities
• Collaborate with team members to ensure consistent service delivery
• Assist with branch initiatives, customer outreach, and community involvement
• Process and close consumer loan requests, including installment loans and home equity lines of credit

SVP – Consumer Direct

Mortgage Sales Manager

Mortgage Loan Production Partner

Client Engagement Partner