Lynn Community Health Center

Office Coordinator

• Support routine daily activities and functions of the School Based Health Center
• Coordinate students’ medical and mental health care with Behavioral Health clinicians and Medical Providers
• Schedule student appointments for medical, behavioral health, and psychopharmacology providers
• Organize and maintain patient registration, parental consent, encounter, provider-note, and other record-keeping systems
• Update insurance coverage, demographic information, and patient records at each encounter
• Complete medical and behavioral health referrals and referral communications
• Maintain and organize student flow in and out of the SBHC
• Answer phones and perform word processing and data entry
• Assist with clinic services and communication among LCHC, Lynn Public Schools, students, staff, nurses, parents, and SBHC staff
• Monitor and facilitate patient flow for efficient medical and behavioral health services
• Maintain order and discipline in the SBHC
• Order and stock office supplies
• Report pertinent patient observations to providers and escalate urgent assessment needs
• Assist providers with follow-up on missed appointments, lab tests, referrals, insurance information, teacher notes, and appointment reminders
• Prepare reports and update SBHC forms and notices for DPH, LCHC, and SBHC
• Interact with students to build confidence and trust in SBHC and LCHC services
• Transport lab samples and interoffice/outside mail between SBHC and LCHC
• Assist uninsured students with enrollment referrals
• Provide interpreter services if certified by the Health Center
• Cover other SBHC sites when assigned, including remote coverage and cross-training
• Register patients using EPIC or another electronic system
• Process confidential care applications according to LCHC policy
• Attend required trainings and monthly meetings

Manager

• Connect with enrollees in person at primary care locations, homes, community-based settings, or care settings; use phone contact when needed
• Provide face-to-face interaction with enrollees and their care teams to improve care
• Conduct comprehensive assessments of medical, behavioral, and social needs
• Identify gaps in care and barriers to improved health, completing assessments within specific timeframes
• Create and implement care plans with enrollees, providers, and the Complex Care Management team
• Coordinate care as the contact point, advocate, and resource for enrollees, families, and providers
• Build effective relationships through trust, respect, and communication
• Assess enrollees’ understanding of clinical conditions and provide education and self-management support
• Measure, improve, and maintain clinical, financial, and functional quality outcomes
• Coordinate care with Behavioral Health Community Partners and LTSS
• Refer enrollees to appropriate community resources

RN Case Manager

• Support routine daily activities and functions of the School Based Health Center
• Assist behavioral health clinicians and medical providers with coordinating students’ medical and mental health care
• Schedule medical, behavioral health, and psychopharmacology appointments
• Organize and maintain patient registration, parental consent, encounter, provider note, and other record-keeping systems
• Update insurance coverage, demographic information, and patient records at each encounter
• Complete behavioral health referrals and referral communications
• Maintain and organize the flow of students in and out of the SBHC
• Answer phones and support communication among the health center, school students, staff, nurses, parents, and SBHC personnel
• Monitor and facilitate patient flow and maintain order and discipline
• Order and stock office supplies
• Report pertinent patient observations to providers and escalate urgent assessment needs
• Follow up with students regarding missed appointments, lab tests, referrals, insurance information, reminders, and related needs
• Perform word processing, data entry, and prepare DPH, LCHC, and SBHC reports
• Interact with students to build confidence and trust in available services
• Transport lab samples and interoffice/outside mail between SBHC and LCHC
• Update and prepare SBHC forms and notices
• Assist uninsured students with enrollment referrals
• Provide interpreter services when certified and requested
• Assist Office Coordinators at other sites and provide coverage as assigned, including remote coverage when necessary
• Register patients using EPIC or another electronic system
• Process confidential care applications according to LCHC policy
• Attend required trainings and monthly meetings