Lyreco Group

Account Manager

• Retain and grow an established portfolio of corporate customers
• Build strong relationships with existing corporate customers and become their trusted account partner
• Identify opportunities to increase customer spend across workplace solutions
• Drive profitable year-on-year growth
• Develop and deliver account plans supporting customer objectives
• Manage contract renewals, re-tenders and negotiations
• Meet regularly with customers to understand needs, strengthen relationships and identify opportunities
• Manage sales pipeline and deliver against agreed sales, margin and commercial targets
• Provide an exceptional customer experience

Corporate Key Account Manager

Business Development Rep

• Grow the premium Nespresso brand
• Win new business and grow the customer base to exceed sales targets
• Generate opportunities through tele-prospecting, networking and face-to-face cold calling
• Plan and manage the territory to maximise sales opportunities
• Deliver customer presentations and product demonstrations
• Build and manage a healthy sales pipeline across the territory
• Manage an existing territory of accounts while acquiring qualitative new business

Business Development Manager

• Increase sales and profitability within a defined territory of customers, including winning new customers
• Convert prospects into sales, contributing to business growth and customer retention
• Build strong working relationships with Business Development Managers and Business Development Executives
• Contact customers through proactive telephone calls, email and Microsoft Teams
• Develop and grow customer accounts
• Deliver excellent customer service while identifying opportunities to increase sales
• Work towards individual sales targets and KPIs while contributing to team success
• Take ownership of customer queries and work with internal departments to provide timely resolutions