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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, particularly in managing Google Workspace and SaaS tools, while ensuring compliance with security frameworks. Proficient in troubleshooting across Mac and Windows environments and utilizing AI for automation and support efficiency.
Highest-signal resume keywords
IT Support ExperienceGoogle Workspace AdministrationTroubleshooting On Mac And WindowsSaaS Vendor ManagementCompliance With SOC 2 And ISO 27001
About the role
Key responsibilities & impact- Serve as the first point of contact for company-wide IT support
- Resolve hardware, software, and access issues through Slack, Jira, and other channels across time zones
- Handle escalated and unresolved technical issues
- Investigate recurring issues and address root causes
- Set up and manage accounts, access, and permissions across Google Workspace, identity management, and SaaS tools
- Partner with People Operations on secure onboarding and offboarding
- Manage company devices and IT inventory from provisioning through retirement
- Manage IT suppliers including Atlassian, LastPass, and JetBrains
- Coordinate with Finance on licenses, renewals, and costs
- Use AI and automation to streamline support
- Maintain documentation, guides, and self-service resources
- Partner with Security on compliance activities and internal controls
Requirements
What you’ll need- Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment
- Comfortable troubleshooting on Mac and Windows
- Good exposure to SaaS tools and end-user devices
- Curiosity about AI; experience experimenting with AI tools for troubleshooting, research, or automation
- Hands-on experience administering Google Workspace or a similar identity platform
- Clear written and spoken English
- Habit of documenting how things work
- Ability to work remotely in a distributed team
- Experience with Jira Service Management or similar ticketing tools (nice to have)
- Familiarity with MDM tools such as Intune (nice to have)
- Exposure to security and compliance frameworks such as SOC 2 and ISO 27001 (nice to have)
- Experience managing SaaS vendors and licensing (nice to have)
- Basic scripting or automation using Bash, PowerShell, or AI-assisted tools (nice to have)
- Candidates must be based in Colombia
- B2 or higher proficiency in English
Benefits
Comp & perks- 15 days paid vacation per year plus 18 public holidays
- Private Healthcare
- Monthly team bonding allowance
- Menopause support
- Choice of a workstation
- Ability to work for up to 3 months per year from any country in the world
- Training allowance of up to $750 USD per year
- $250 USD to spend on your home office every year
- Fun and collaborative environment with a focus on making a difference in the world
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingGoogle Workspace AdministrationBasic ScriptingAutomation Using AI ToolsMDM Tools FamiliarityJira Service ManagementDocumentation PracticesAccess ManagementDevice ManagementTechnical Issue Resolution
Soft Skills
Clear CommunicationCuriosity About AIRemote Team CollaborationProblem-SolvingAttention To Detail
Tools & Technologies
SlackJiraAtlassianLastPassJetBrainsIntuneAI ToolsSaaS ToolsIdentity Management ToolsIT Inventory Management
Industry Keywords
SaaS EnvironmentIT SupportHelpdesk RoleSecurity FrameworksCompliance Activities