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MultiplyMiiCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing travel bookings and providing high-level customer service, with a strong focus on compliance with airline regulations and fare rules. Proficient in utilizing Sabre for ticketing and reservations while maintaining accuracy and efficiency in a fast-paced environment.
Highest-signal resume keywords
Native Sabre ExpertiseGlobal Distribution System (GDS) ExperienceItinerary Creation and Fare PricingHigh Attention to DetailExcellent Verbal and Written Communication Skills
About the role
Key responsibilities & impact- Provide specialized operational and ticketing support for the client’s global operation
- Book air, car, hotel, and rail travel using Sabre, ensuring accuracy, policy compliance, and cost-effectiveness
- Apply knowledge of airline operations, fare structures, ticketing procedures, reservation processes, and travel policies
- Manage reservations, exchanges, cancellations, and itinerary updates for domestic and international travel
- Provide global fulfillment assistance to clients, VICs, and VIP travelers
- Handle booking inquiries, troubleshoot issues, and deliver timely, high-level customer service
- Provide emergency travel assistance and escalate complex issues appropriately
- Manage high-volume email and phone requests while meeting SLA requirements
- Maintain updated logins for airline sites and tools used by VICs
- Support debit memo management and produce administrative reports
- Ensure bookings comply with fare rules and airline regulations, including POC/O&D requirements
- Work with the Service Support Lead and Managers to identify recurring issues and improve processes
- Participate in team meetings and contribute to best-practice sharing
Requirements
What you’ll need- 3+ years in a travel service environment, managing bookings and resolving client issues
- High School graduate or equivalent required
- Direct experience with a Global Distribution System (GDS), with expertise in Native Sabre required
- Proficiency in itinerary creation, fare pricing, reservations and ticketing, post-booking servicing, voluntary and involuntary changes, refunds, residual value management, and manual fare construction using airline waivers and applicable fare rules
- Excellent verbal and written communications skills in English
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Ability to work collaboratively across departments
- Ability to work with top level executives
- Ability to build and maintain strong relationships with travel advisors
- Experience in a travel arrangement company or similar industry
- Extremely high attention to detail
- Strong reading comprehension, including airline fare rules, ticketing policies, SOPs, client instructions, and technical documentation
- Proven ability to work under pressure and handle high volumes of requests while maintaining accuracy and timeliness
- Laptop/computer with at least 8GB RAM
- Headset, preferably with noise-canceling microphone
- Fast/stable internet connection of at least 100 Mbps
- Currently residing in the Philippines and legally authorized to work there
Benefits
Comp & perks- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Free Learning and Development Programs
- SSS
- PhilHealth
- Pag-ibig
- 100% Remote Work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticketing ProceduresReservation ProcessesPost-Booking ServicingVoluntary and Involuntary ChangesRefund ManagementManual Fare ConstructionFare Rules ComplianceClient Issue ResolutionEmergency Travel AssistanceAdministrative Reporting
Soft Skills
Strong Organizational SkillsAbility to Manage Multiple PrioritiesCollaborative Work StyleRelationship BuildingAbility to Work Under Pressure
Tools & Technologies
SabreEmail Management ToolsPhone SystemsTravel Management Software
Industry Keywords
Travel Service EnvironmentAirline OperationsFare StructuresTravel PoliciesClient InstructionsTechnical Documentation