NCR Atleos

Field Engineer

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
• Execute system resets, configuration checks, and minor component replacements
• Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
• Deliver, replace, and return spare or defective parts while ensuring accurate part usage and documentation
• Record time worked, tasks completed, and service outcomes in designated service management tools
• Follow documented service procedures, safety guidelines, and site-specific requirements
• Escalate unresolved or complex issues to higher-level technical support teams
• Provide basic status updates and participate in service coordination touchpoints when scheduled
• Provide frontline field support to ensure reliable operation of deployed equipment and systems
• Perform first and second line maintenance, installations, software and hardware upgrades, networking support, preventive maintenance, and spare parts management

Field Service Technician II