NCR Atleos

Field Engineer

• Perform customer installations, maintenance, and service calls
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve hardware, software, networking, and system configuration issues
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues and address problems proactively
• Communicate with customers professionally and focus on resolution
• Participate in NCR Atleos virtual and hands-on training programs
• Comply with company policies, health and safety standards, accurate timekeeping, fleet, and safe-driving requirements
• Perform related duties consistent with qualifications and business needs
• Support adjacent service territories during standard shifts when operationally required
• Optionally support broader service coverage through overnight travel assignments

Field Service Technician II

IT Support

• Understand the current state of ATMs to diagnose problems for resolution
• Adjust language and terminology to customer needs and provide feedback for further research
• Liaise between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated customer issues
• Create, review, and close tickets and maintain accurate customer records
• Answer inbound calls from clients, customers, and external vendors
• Follow call trees to transfer calls to the appropriate department
• Provide efficient productivity and quality service in a fast-paced environment
• Handle end-user and Regulation E/Card Trace calls
• Make outbound calls to clients, customers, and external vendors
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors onsite
• Work with multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and provide accurate responses within Service Level Agreements
• Follow up on open investigations through accurate closure
• Assume special projects as required by management

Help Desk Representative

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including the Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• May be reassigned to adjacent service territories during standard shifts
• May elect to participate in overnight travel assignments to support broader service coverage
• Perform other related duties consistent with qualifications and business needs

• Represent NCR Atleos as the first line of response at customer locations
• Problem-solve at a basic module level (FRU)
• Organize and plan work time effectively and escalate issues appropriately
• Apply on-the-job training to resolve task-related problems in straightforward situations
• Communicate clearly through the service app to maintain customer satisfaction
• Follow safety and security procedures when working on ATMs
• Complete NCR Atleos training and certifications
• Diagnose ATM problems using error logs and information from the service app
• Perform minor maintenance and repairs on indoor and outdoor ATMs
• Report work updates, details, and call closure information accurately and promptly
• Maintain parts inventory and related records
• Report hours worked and miles driven daily

Field Service Technician I – Entry Level

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
• Execute system resets, configuration checks, and minor component replacements
• Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
• Deliver, replace, and return spare or defective parts while documenting part usage
• Record time worked, tasks completed, and service outcomes in service management tools
• Follow documented service procedures, safety guidelines, and site-specific requirements
• Escalate unresolved or complex issues to higher-level technical support teams
• Provide basic status updates and participate in scheduled service coordination touchpoints
• Work variable part-time hours based on business needs, service demand, site requirements, and technician availability

Business Operations

• Track service delivery costs, including labor, subcontractor, logistics, inventory, and operational expenses
• Ensure financial accuracy in reporting and billing processes
• Support contract financial reviews and revenue assurance activities
• Collaborate with internal teams on Time & Materials (T&M) billing
• Monitor daily business operations and adherence to established processes
• Coordinate operational initiatives, projects, and continuous improvement activities
• Track service delivery performance, operational KPIs, and business objectives
• Support workforce planning, scheduling, and resource coordination
• Maintain operational documentation, process maps, and standard operating procedures
• Prepare recurring operational reports, dashboards, performance scorecards, financial reports, presentations, business reviews, and executive summaries
• Conduct financial and operational analysis to identify trends, risks, opportunities, and performance gaps
• Ensure accuracy and integrity of operational data and reporting systems
• Coordinate with internal departments and external stakeholders on financial, invoicing, and operational matters
• Support accounts receivable, accounts payable, procurement, invoicing, budget tracking, and expense management
• Identify and implement process improvements and operational best practices
• Assist with compliance, internal audits, business reviews, and quality assurance activities
• Maintain operational records, databases, and tracking tools
• Assist with onboarding, training coordination, and operational communications
• Manage ad hoc requests and special projects assigned by management

Business Operations Support

Compliance

• Govern the Secure SDLC and maintain and improve practices aligned with the PCI Secure SLC Standard
• Guide teams through PCI SSF external assessments, self-assessments, annual attestations, and periodic revalidation activities
• Translate security, privacy, legal, and industry requirements into clear, proportionate guidance
• Coordinate reviews, evidence collection, gap analysis, remediation, and resolution of findings
• Partner with engineering, Legal, risk, compliance, and security teams, QSAs, and the PCI SSC
• Create training and reusable guidance; monitor developments and communicate material changes
• Use industry changes, stakeholder feedback, internal audits, assessment outcomes, recurring findings, and incidents to strengthen controls and processes
• Help ensure software products and development practices meet applicable security, privacy, and regulatory requirements
• Prepare teams for assessments and help demonstrate that security and privacy are embedded throughout the software lifecycle
• Support product teams in achieving and retaining PCI Secure Software Standard listings and maintaining validation of Secure Software Lifecycle practices

Application Security Compliance Lead

General

• Proporcionar instalación, mantenimiento y reparaciones en equipos ATM (segunda línea de mantenimiento) y/o POS y otros equipos electromecánicos en varias ubicaciones dentro de un territorio/región asignada
• Dar continuidad a las operaciones del cliente y altos niveles de satisfacción del cliente
• Gestionar incidencias de clientes según lo asignado
• Crear relaciones de trabajo con los clientes y desarrollar canales de comunicación informales con la cuenta del cliente a nivel local
• Ser responsable de todos los problemas/necesidades del cliente expresados u observados y actuar de manera apropiada
• Proporcionar soporte al Ingeniero de Cliente Asociado y/o al Técnico representante/de servicio cuando sea necesario
• Comprender y cumplir los diversos requisitos del Acuerdo de nivel de servicio del cliente (SLA), planteando o escalando problemas cuando corresponda
• Representar a NCR Atleos de manera que refleje positivamente la imagen y reputación de la empresa
• Verificar que el entorno del sitio cumpla los requisitos antes de la instalación o implementación
• Instalar los sistemas del cliente de acuerdo con el plan de instalación

Técnico de Campo II

Implementation Specialist

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

Customer Engineer

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems from service requests, system observations, and customer feedback; identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while complying with operational and safety procedures.

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while complying with operational and safety procedures.

Consultant

• Provide post-go-live support for NCR software solutions, ensuring system stability, performance, and customer satisfaction
• Troubleshoot and resolve application, configuration, and technical issues
• Work directly with customers to understand business requirements and translate them into software configurations and solutions
• Configure, customize, and optimize NCR products and solutions
• Act as a trusted advisor and primary technical point of contact for assigned customers
• Conduct root cause analysis and recommend corrective and preventive actions
• Collaborate with internal development, product, support, and project teams
• Document customer requirements, solution designs, configurations, and support activities
• Support software upgrades, patches, releases, and system enhancements
• Assist in solution testing, validation, and deployment
• Deliver technical guidance, product knowledge, and best-practice recommendations
• Monitor solution performance and identify opportunities for improvement
• Maintain communication with customers and internal stakeholders throughout issue resolution and project activities
• Participate in customer meetings, workshops, and training sessions
• Support continuous improvement initiatives enhancing customer experience and service delivery

Field Service Technician II

Help Desk Representative

Field Service Technician II

Field Service Technician II

Field Service Technician II

Field Service Technician II

Field Service Technician I – Entry Level

Field Service Technician II

Business Operations Support

Application Security Compliance Lead

Técnico de Campo II

Customer Engineer

Customer Engineer

Customer Engineer

Technical Consultant II