NeuroFlow

DevOps Engineer

• Own the reliability of production systems and how reliability is measured
• Define SLOs and SLIs with stakeholders, establish error budgets, and use them to guide release decisions
• Run and improve the SaaS monitoring, alerting, and logging stack to meet compliance requirements and detect issues proactively
• Participate in on-call production incident response and help engineers resolve customer issues
• Lead blameless postmortems, identify root causes, and implement lasting fixes
• Identify, measure, and automate manual repetitive engineering work
• Maintain automation and documentation that survives ownership changes
• Own the design, build, and maintenance of core infrastructure for safe and efficient product delivery
• Set priorities for reliability and platform work, obtain manager approval, and adapt to business needs
• Assess risk versus impact for high-visibility systems and roll out measurable, reversible improvements
• Make build-versus-buy decisions and recommend proven tools
• Partner with engineering teams on CI/CD, testing, canary releases, and automated rollback practices
• Work with security to maintain infrastructure and operations compliance and proactively raise risks
• Mentor engineers on reliability, Azure, AWS, Terraform, and operational practices
• Create documentation for system operation and lead solutions with clear tradeoffs

Senior Site Reliability Engineer

Full-stack Engineer

• Turn team goals into technical plans
• Design and build full-stack features and services within the team's domain
• Choose methods, tools, and evaluation criteria for assigned work and explain tradeoffs
• Identify technical risks and blockers early and propose fixes
• Prioritize assigned work and obtain manager approval
• Contribute to architecture and design discussions for team services
• Collaborate with product, QA, and adjacent engineering teams to ship features
• Mentor junior engineers through code review, pairing, and hands-on technical guidance
• Improve testing, tooling, and engineering practices on owned services
• Build and maintain full-stack features behind NeuroFlow's behavioral health technology
• Own services within the team's domain from design through production

Senior Software Engineer, .Net

Product Marketing

• Own product marketing strategy and content development for NeuroFlow’s health plan and managed care segment
• Determine go-to-market approach, messaging architecture, and launch strategy for an AI-driven behavioral health IT and services portfolio
• Lead GTM planning and execution for core solutions, including segmentation, ICP definition, messaging, sales readiness, launch calendar, and post-launch measurement
• Partner with Product from roadmap review through general availability to develop market-ready narratives for new capabilities
• Run post-launch retrospectives using adoption data, win/loss signals, and field feedback
• Package product and service capabilities into standardized, buyer-centered solutions
• Define solution boundaries, naming, and packaging with Product, Sales, and commercial leadership
• Maintain a solution map anchored to named buyer problems
• Own and refine platform and solution positioning and messaging
• Translate clinical and technical capabilities into economic value narratives
• Conduct regular win/loss reviews and incorporate field feedback
• Build and maintain pre-sales ROI calculators and financial impact models based on payor and/or provider economics
• Develop user stories, demo stories, scripts, battlecards, discovery guides, and objection-handling content
• Train and certify the field on launches, positioning updates, and enablement assets; track adoption
• Collaborate with commercial leadership and Product management as the connective tissue between roadmap, message, and pipeline
• Represent buyer and field perspectives in Product and company strategy discussions
• Partner with the VP of Marketing on demand generation, enablement, and the broader GTM calendar

Senior Site Reliability Engineer

Senior Software Engineer, .Net

Director, Product Marketing