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Posted: 9/22/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading cross-functional execution and aligning teams to achieve strategic goals, with a strong focus on customer success and operational excellence. Proficient in leveraging AI technologies to enhance workflows and drive scalable growth in B2B SaaS environments.
Highest-signal resume keywords
Cross-Functional ExecutionAI Workflow IntegrationCustomer Success ManagementRevenue Growth StrategyLeadership Team Alignment
About the role
Key responsibilities & impact- Partner with the CEO to set and hold quarterly Rocks
- Keep the Vision/Traction Organizer current with the CEO
- Act as the CEO’s thought partner and counterweight when needed
- Clarify trade-offs, resolve cross-functional tension and align the leadership team
- Prepare the CEO for partner meetings, negotiations and decisions
- Lead the operating side of customer and partner relationships
- Track and fulfill customer and partner commitments
- Convert customer and partner feedback into company priorities and roadmap input
- Translate priorities into owners, milestones and outcomes across technology, product and customer experience
- Connect technology, product and leadership teams
- Ensure high-priority work is delivered on time and to customer standards
- Lead the EOS rollout as Integrator alongside the CEO as Visionary
- Run the weekly Level 10 leadership meeting and own the company Scorecard
- Build a scalable operating model
- Establish self-improving AI loops across functions
- Integrate AI agents into Scorecards, Rock tracking and meeting preparation
- Build a repeatable revenue channel from CRM and platform partnerships
- Drive customer onboarding, proven value and reference-customer outcomes
- Maintain a unified product roadmap and predictable delivery cadence
- Apply operating discipline to expansion across Canada and into the US
Requirements
What you’ll need- Former CEO, COO, CPO, general manager or senior functional leader
- 15+ years in the software space
- Track record of scaling companies or major functions, ideally in founder-led, high-growth environments
- Experience turning strategy into cross-functional execution and holding priorities with calm authority
- Experience as a trusted partner to founders; direct, candid and invested in their success
- Fluent with AI agents; uses them every day, builds workflows with them and designs self-improving loops
- Commercially sharp and product-literate
- Comfortable with revenue, partnerships and customer success
- Able to work credibly with engineers on technical trade-offs
- Experience in B2B SaaS or the wellness, fitness and health space is a plus
- Must be able to work remotely from Canada or the US
Benefits
Comp & perks- Equity incentive / equity stake sized to an executive role
- Fractional to start, with a path to full time
- Fully remote across Canada and the US
- Direct, daily partnership with the founder and seat at every key decision
- Advisory board of exited founders and senior operators
- Flexible engagement structure
- Equal opportunity employer
- Accommodations available on request during the selection process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic PlanningOperational LeadershipB2B SaaS ExperienceProduct Roadmap DevelopmentCustomer OnboardingRevenue Channel DevelopmentAI Agent UtilizationScorecard ManagementEOS ImplementationScaling Operations
Soft Skills
Thought PartnershipCalm AuthorityCandid CommunicationConflict ResolutionTeam Collaboration
Tools & Technologies
CRM PlatformsAI AgentsVision/Traction OrganizerScorecardsMeeting Preparation Tools
Industry Keywords
Software IndustryHigh-Growth EnvironmentsFounder-Led CompaniesWellness SectorFitness IndustryHealth Sector