NexTbil Tech

Analyst

• Act as the first point of contact for external B2B customers
• Manage, triage, and resolve incidents and service requests logged via Jira Service Management
• Ensure tickets meet defined SLAs and manage escalations according to contractual commitments
• Provide first-line technical support for software, hardware, network, and access-management issues
• Troubleshoot password resets, installations, login problems, and general system errors
• Monitor and manage tickets across Jira platforms and third-party vendor ticketing systems
• Escalate unresolved, critical, P1/P2, or business-critical incidents with detailed documentation
• Process requests such as software access, hardware provisioning, and account creation
• Collaborate with internal teams and third-party vendors
• Monitor business systems and services for disruptions or degradations
• Support incident communication using WhatsApp, Slack, Microsoft Teams, and email
• Track Root Cause Analysis tickets and follow up with responsible teams
• Maintain timely communication with users about ticket updates, timelines, and resolutions
• Provide guidance on tools, SOPs, and IT best practices
• Maintain documentation on recurring issues and resolution steps
• Contribute to ticket, performance, and periodic operational reporting
• Create knowledge base articles and FAQs
• Identify service desk trends and recommend process improvements
• Partner with ITOps, Development, and Product teams on complex issues
• Stay informed about technologies, system updates, and industry best practices
• Help implement enhancements to improve service desk efficiency and user satisfaction

Service Desk Analyst – Level 1, Level 2

Database Administrator

• Install, configure, and maintain SQL Server, MySQL, PostgreSQL, and other database engines on-premise or in the cloud
• Perform database health checks, maintenance, patching, and upgrades
• Manage backup and recovery strategies to ensure RPO/RTO compliance
• Monitor database performance, including CPU, memory, I/O, PLE, slow queries, locking, and indexing
• Conduct query optimization, indexing strategies, and database tuning
• Analyze slow queries, performance bottlenecks, and long-running processes
• Optimize database schemas, execution plans, and resource utilization
• Manage and support high-availability and disaster-recovery solutions, including SQL Server AlwaysOn, replication, log shipping, and MySQL InnoDB Cluster
• Ensure failover, redundancy, and disaster recovery plans
• Implement database access controls, least privilege, and role-based permissions
• Conduct security audits, patching, and vulnerability remediation
• Develop automation for routine DBA tasks and maintain monitoring alerts, jobs, and automated maintenance tasks
• Troubleshoot production issues, service outages, and performance incidents
• Provide root cause analysis and recommendations to prevent recurrence
• Participate in on-call rotation if required
• Collaborate with SRE, DevOps, Developers, and Product Teams
• Support deployments, data patch requests, schema migrations, and release activities
• Maintain database standards, architecture diagrams, SOPs, and knowledge-transfer materials

Product Designer

• Gather and evaluate user or business requirements with product, marketing, and development teams
• Create storyboards, process flows, sitemaps, wireframes, mockups, and prototypes
• Present rough drafts to internal teams and stakeholders
• Identify and troubleshoot UX problems, including responsiveness issues
• Design UI elements such as input controls, navigation components, menus, tabs, and widgets
• Adjust layouts based on user feedback
• Adhere to standards for fonts, colors, and images
• Collaborate with frontend teams on website interactions and micro-interactions
• Translate requirements into style guides, design systems, design patterns, and user interfaces
• Incorporate customer feedback, usage metrics, and usability findings to improve user experience
• Review website and app products to verify user flows and correct UI implementation before and after launch

Senior UI/UX Designer

Graphics Designer

• Design and produce motion graphics for digital marketing campaigns, social media, websites, and product demos
• Edit and assemble raw video footage into explainer videos, promotional reels, and corporate materials
• Collaborate with marketing, product, and design teams on visual communication needs
• Design static assets such as web banners and simple layouts when motion/video volume is low
• Ensure multimedia content aligns with brand guidelines and campaign goals
• Stay current with design trends, animation techniques, and video tools
• Manage project timelines and deliver content on time

Motion Graphic Designer

Solutions Engineer

• Design and document end-to-end cloud architectures across AWS, Azure, and Alibaba Cloud
• Lead highly available, scalable, and secure multi-region cloud environments
• Develop disaster recovery strategies with defined RTO and RPO objectives
• Establish and enforce cloud governance frameworks, including tagging, identity and access control, and cost-optimized infrastructure designs
• Define and maintain CI/CD infrastructure supporting blue/green deployments, canary releases, and infrastructure-as-code best practices
• Collaborate with DevOps, Site Reliability Engineering, Application, and Security teams
• Define and oversee observability standards, including monitoring, alerting, and telemetry pipelines
• Evaluate and recommend cloud-native technologies, tooling, and industry best practices
• Serve as an escalation point for critical production issues related to cloud infrastructure

Cloud Solution Architect

Security Engineer

• Configure, deploy, maintain, and optimize enterprise-grade firewalls, IPS/IDS, VPN concentrators, and load balancers
• Ensure appliance performance, availability, and health across sites and cloud environments
• Develop, implement, audit, and review firewall and IPS/IDS policies and rulesets
• Monitor logs and alerts, respond to security incidents, and detect threats
• Design and maintain application load balancing for high availability, traffic distribution, and performance optimization
• Configure and support site-to-site and remote access VPNs
• Monitor device health, performance, and threats; investigate incidents and conduct root cause analysis
• Deploy and manage cloud security appliances, WAFs, and VPNs in AWS and Azure
• Develop and maintain Python, Bash, and PowerShell scripts for automation, backups, and reporting
• Maintain appliance configuration documentation, SOPs, and change logs
• Ensure compliance with ISO, PCI, GDPR, and internal security requirements
• Collaborate with Security, Infrastructure, and ServiceDesk teams on network security projects
• Provide escalation support and knowledge transfer to IT staff
• Conduct security assessments and vulnerability scans
• Recommend and implement security best practices, technologies, and process improvements

Network Security Appliance Engineer

• Gather and evaluate user or business requirements with product, marketing, and development teams
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design wireframes, mockups, and prototypes
• Prepare and present rough drafts to internal teams and stakeholders
• Identify and troubleshoot UX problems, including responsiveness
• Design UI elements such as input controls, navigation components, menus, tabs, and widgets
• Adjust layouts based on user feedback
• Adhere to standards for fonts, colors, and images
• Collaborate with frontend teams on website interactions and micro-interactions
• Translate requirements into style guides, design systems, design patterns, and user interfaces
• Incorporate customer feedback, usage metrics, and usability findings to improve user experience
• Review website and app products to ensure user flows and UI elements are correctly implemented before and after launch

• Design and produce motion graphics for digital marketing campaigns, social media, websites, and product demos
• Edit and assemble raw video footage into polished explainer videos, promotional reels, and corporate materials
• Collaborate with marketing, product, and design teams to understand visual communication needs
• Deliver creative visual solutions
• Design static assets such as web banners and simple layouts when motion/video project volume is low
• Ensure multimedia content aligns with brand guidelines and campaign goals
• Stay current with design trends, animation techniques, and video tools
• Manage project timelines and ensure timely content delivery

Administration

• Manage user identities, licenses, and groups using Azure AD and Microsoft 365 Admin Centers
• Administer Exchange Online mailboxes, distribution groups, mail flow rules, public folders, and anti-spam/malware policies
• Oversee SharePoint Online and OneDrive for Business sites, permissions, storage, and external sharing policies
• Configure and manage Microsoft Teams policies, channels, apps, and integrations
• Implement and manage Microsoft Intune device and application management, compliance, and configuration profiles
• Administer Azure AD conditional access, SSO, and MFA
• Monitor and manage Microsoft 365 security features including threat protection, DLP, and eDiscovery
• Provide Tier 2/3 technical support for Microsoft 365 services
• Diagnose and resolve account, mail flow, SharePoint, Teams, and device-management issues
• Collaborate with end-users and IT teams
• Implement security best practices and compliance policies
• Conduct security audits and monitor service health, alerts, and audit logs
• Develop and maintain PowerShell scripts for provisioning, reporting, and license management
• Use Power Automate to streamline Microsoft 365 processes
• Create documentation and training materials
• Participate in planning, testing, and deploying Microsoft 365 features and services
• Contribute to cloud, tenant-to-tenant, and other migration projects
• Evaluate and recommend technologies and solutions for the Microsoft 365 environment

Service Desk Analyst – Level 1, Level 2

Database Administrator

Senior UI/UX Designer

Motion Graphic Designer

Cloud Solution Architect

Network Security Appliance Engineer

Senior UI/UX Designer

Motion Graphic Designer

M365 Administrator