Demonstrates expertise in territory account management, strategic planning, and customer engagement within the pharmaceutical and healthcare sectors. Proven ability to leverage market insights and analytics to drive product demand and improve patient outcomes.

Highest-signal resume keywords

Territory Account ManagementCustomer Engagement StrategiesAnalytic Problem SolvingEthical LeadershipMarket Access Knowledge

About the role

Key responsibilities & impact

Serve as the primary point of contact for accounts and Health Care Providers
Build meaningful customer connections and identify shared priorities
Navigate solutions connecting customers to Novartis resources to improve patient outcomes
Balance demand generation with strategic account engagement
Navigate and resolve account challenges with tailored solutions
Build strategic territory plans that drive product demand and support patient outcomes
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and respond to challenges
Use territory data and market trends to uncover local insights and lead customer engagements virtually or in person
Facilitate planning sessions with stakeholders to solve complex challenges across functions
Deliver real-time access support and collaborate with Patient Specialty Services
Use digital tools and omni-channel strategies for virtual and face-to-face customer engagement

Requirements

What you’ll need

Bachelor’s degree required from 4-year college or university
Experience within the last 5 years in pharmaceutical, biotech, healthcare, medical devices, diagnostics, life sciences services, insurance, consumer health, B2B, or similarly complex sales environments
Proven track-record of consistent high-performance
Experience navigating and selling to large accounts and key customers
Analytic abilities to seek out, prioritize, and apply relevant information to solve customer problems
Ethical leadership and ability to foster an environment promoting ethical behavior and compliance with company policies and laws
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border
Ability to travel 60–80% over a broad geography
Ability to drive and/or fly within the territory
Fully valid and unrestricted driver’s license required
Associate level: recently separated from the US Military with 4+ years of military service in a leadership capacity, or limited prior sales experience
Territory Account Specialist: 2+ years’ experience in a comparable sales role within the last 5 years
Senior Territory Account Specialist: 5+ years’ experience in a comparable sales role within the last 5 years
Executive Territory Account Specialist: 10+ years’ experience in a comparable sales role within the last 5 years
Preferred experience in the 2-year Novartis Sales Internship Program
Desirable experience across therapeutic groups, disease states, account management strategy, and new product launches
Desirable understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and medical calling on HCPs
Must successfully complete initial training, including home study of 8 or fewer hours per day and 40 or fewer hours per week
Customer-facing employees must comply with customers’ credentialing guidelines, which may require vaccination

Benefits

Comp & perks

Performance-based cash incentive
Eligibility to be considered for annual equity awards, depending on role level
Health benefits
Life benefits
Disability benefits
401(k) with company contribution and match
Vacation
Personal days
Holidays
Other leaves
Reasonable accommodations for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceAccount ManagementMarket AnalysisDemand GenerationStrategic PlanningPatient Services KnowledgeReimbursement ProcessesTherapeutic Group UnderstandingNew Product LaunchesComplex Sales Environments

Soft Skills

Building Customer ConnectionsCollaborationCommunicationProblem SolvingStakeholder Engagement

Tools & Technologies

Digital ToolsOmni-Channel StrategiesVirtual Engagement Platforms

Certifications & Qualifications

Valid Driver's License

Industry Keywords

PharmaceuticalBiotechHealthcareMedical DevicesLife SciencesB2B SalesPatient OutcomesSpecialty PharmacyInsuranceDiagnostics