Demonstrates strong abilities in prospecting, sales support, and problem resolution for business accounts, while effectively collaborating with sales teams to drive customer success and adoption of services.

Highest-signal resume keywords

ProspectingSales SupportCustomer Problem ResolutionAccount Strategy SupportCustomer Success Management

About the role

Key responsibilities & impact

Prospect for new customers while partnering with the sales team to close opportunities
Support account strategy with sales
Support customer success plans
Support contract implementation, migration, and onboarding for new and existing customers
Drive and train adoption of online self-service, My Business, features, and users
Resolve customer problems and recommend solutions
Identify opportunities to increase in-person customer interactions for sales representatives
Support quarterly business review preparation, including adoption and additional value-driver analysis
Prioritize service requests based on customer-success impact
Submit credits for review and ensure customer communication and application
Submit and follow up on internal department and Get Support requests
Process feature and order transactions and support renewals
Collaborate with sales to identify upsell, cross-sell, and migration opportunities
Work primarily from customer or field locations, with occasional visits to Verizon locations for training and meetings

Requirements

What you’ll need

Bachelor’s degree or one or more years of relevant experience, demonstrated through work experience and/or military experience
Valid driver’s license
Eligibility to pass Motor Vehicle Record check
Ability to prospect, sell, provide sales support, and resolve problems for business accounts
Ability to identify customer opportunities and support SLED sales representatives
Experience working with customers to solve problems and create sales
Experience prospecting, selling, sales support, and problem resolution for business accounts
Experience hunting for new business and partnering with sales teams to close sales
Experience growing business with existing customers
Familiarity with crafting customer-focused product programs
Experience resolving customer problems and recommending solutions
Experience managing sales tracking and appointments for a sales team
Ability to work in a fast-paced, multitasking environment

Benefits

Comp & perks

Best in class medical, dental and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
Sales recognition programs with travel, gifts, and other incentives
Five weeks of paid time off (vacation, holidays, and personal days)
8 weeks of paid parental leave for eligible new parents
Up to $8k per year in tuition assistance
Industry certifications through Verizon’s Get Certified program
Discounts up to 50% off Verizon products and services
Employee discounts
Pet insurance
Short and long term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Group home & auto insurance
Up to 8 company paid holidays per year
Up to 6 personal days per year
Adoption assistance
Newly hired employees receive up to 15 days of vacation per year, increasing with service
Premium pay such as overtime, shift differential, holiday pay, and allowances may be available depending on the role
In-person new hire experience and award-winning training programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TrackingCustomer-Focused Product ProgramsContract ImplementationMigration SupportOnboardingUpsellingCross-SellingFeature Transactions ProcessingBusiness Review PreparationCustomer Interaction Identification

Soft Skills

Problem SolvingCollaborationMultitaskingCommunicationCustomer Relationship Management

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Customer SuccessSLED SalesBusiness AccountsSales Team CollaborationCustomer Adoption