OpsArmy

Operations

• Design, build, and maintain accurate talent records for team members
• Track key milestones, including interviews, training, post-training progress, and three- and six-month check-ins
• Manage the talent pipeline from end to end and ensure candidates and team members are properly tracked throughout each stage
• Monitor employee departures, including when and why team members leave, to identify recurring patterns
• Review hiring outcomes and compare employee performance with information gathered during the interview process
• Identify characteristics and patterns associated with successful hires
• Identify common areas where team members struggle and potential gaps in the hiring and screening process
• Monitor early indicators among new hires, including readiness for additional responsibility and potential performance concerns
• Maintain accurate and organized data that supports hiring and talent-related decisions
• Communicate findings and operational insights clearly and concisely
• Collaborate effectively across teams to maintain consistent talent operations processes

Talent Operations

General

• Research healthcare providers and identify appropriate custodians for different types of medical records and billing documents
• Confirm whether requests must be submitted by fax, email, online portal, or mail
• Document exact submission details, contact information, attention lines, and provider-specific requirements
• Determine when requests need to be separated by record type, custodian, or date of service
• Ensure authorization documents and request packets meet provider-specific requirements
• Research existing records before adding new entries and maintain accurate, complete, and duplicate-free provider information
• Use databases, healthcare system websites, provider resources, NPI information, vendor portals, and other reliable sources to verify details
• Conduct phone verification when required
• Investigate rejected or delayed requests, make corrections, and escalate issues when necessary
• Document research findings, submission requirements, provider information, and updates for other team members

Provider Validation Specialist

Learning and Development

• Schedule incoming training groups and coordinate trainers
• Ensure new hires have necessary access, equipment, and resources before their start date
• Maintain accurate records of attendance, training completion, assessments, and overall progress
• Identify and flag trainees who may be falling behind
• Keep training materials, assessments, guides, and related resources accurate and up to date
• Provide trainers and team leads with updated materials, schedules, and trainee information
• Help organize and standardize training for newly promoted team leads
• Facilitate training sessions when needed
• Ensure trainee and training records are complete, accurate, and properly organized
• Collect trainee and trainer feedback and identify opportunities to improve training materials and processes
• Identify potential issues before training begins and coordinate solutions to minimize delays or disruptions

Training Coordinator

Accountant

• Support or own the end-to-end month-end close for an assigned portfolio of clients, including AP, AR, and payroll-related tasks
• Own specific accounting tasks within the month-end close cycle
• Prepare and support the delivery of client accounting deliverables
• Respond to client questions and follow up on outstanding items
• Request, organize, and follow up on missing documentation from clients
• Maintain clean, accurate, and up-to-date records in accounting applications, including Double
• Identify and escalate open items, roadblocks, and issues to the Controller in advance of deadlines
• Support internal process improvements, efficiency initiatives, and other accounting team efforts
• Work closely with the Controller and other team members to ensure client engagements are completed accurately and on schedule
• May act as the Controller and lead Staff Accountant for an assigned engagement, depending on the client structure

Senior Accountant

• Review and process incoming invoices daily, prioritizing overdue items and time-sensitive requests
• Confirm patient, provider, record type, invoice details, and payment amounts before processing
• Review potential duplicate or near-match invoices and verify whether they represent legitimate charges
• Process payments within approved limits and route amounts exceeding authorized limits for appropriate approval
• Identify potentially incorrect or disallowed fees and initiate dispute or escalation processes
• Make payments through credit card, online provider portals, prepayment systems, mailed checks, or other approved methods
• Follow up on duplicate charges, incorrect fees, refunds, and other payment issues
• Maintain accurate records of invoices, payments, disputes, approvals, and related communications
• Verify changes to vendor payment details using trusted contact information before processing payments
• Ensure payment and invoice-processing activities follow approval, documentation, and security procedures

Talent Operations

Provider Validation Specialist

Training Coordinator

Senior Accountant

Invoice Processing Specialist