Orthofix

Patient Care

• Assist Orthofix Territory Managers and Orthofix Distributors with patient education and device in-services
• Provide direct, personal, and timely service representing Orthofix
• Assist with patient fittings
• Conduct educational meetings with patients and staff regarding Orthofix stimulation products
• Explain benefits and patient responsibilities
• Facilitate paperwork collection for order submissions
• Handle patient phone calls
• Collect and submit HIPAA-covered information related to orders
• Lift and transport products to various sites
• Travel within the assigned territory

Patient Care Specialist – Spine

• Assist Orthofix Territory Managers and distributors with patient education and device in-services
• Provide direct, personal, and timely service representing Orthofix
• Assist with patient fittings
• Conduct educational meetings with patients and staff regarding Orthofix stimulation products
• Explain benefits and patient responsibilities
• Facilitate paperwork collection for order submissions
• Handle patient phone calls
• Collect and submit HIPAA-covered information related to orders
• Lift and transport products to various sites
• Travel within the territory by car, approximately 90% of the time

Patient Care Specialist

Clinical Specialist

• Manage designated accounts within the specified territory by providing on-site consulting, guidance, and assistance to physicians and Operating Room personnel
• Educate and train physicians and hospital personnel on navigation technologies, associated equipment, and instruments at installations, trade shows, and labs
• Develop training resources for hospital staff
• Obtain product feedback from key surgeons and communicate it to product development teams
• Analyze, resolve, and repair product issues
• Provide prompt customer support through a comprehensive case-collecting process
• Independently support Cranial and Spine cases and answer relevant queries
• Lead evaluations, labs, demos, and installations
• Train new Clinical staff on processes, procedures, and related responsibilities
• Keep current with 7D (SeaSpine) and competitive Image Guided Surgery products and services
• Support sales efforts with the Area Sales Manager by developing sales opportunities
• Partner with cross-functional teams to sell clinical benefits and drive account growth and case volume

Clinical Specialist II – Enabling Technologies

General

• Provide field training to Orthofix sales representatives and distributors on the use and promotion of Orthofix devices
• Train healthcare providers in clinic and office settings
• Assist with training, development, marketing, and utilization of current and new distribution channels
• Support sales representatives and distributors with territory analysis
• Act as a liaison with the Order to Cash team, including Order Entry, Insurance Administrators, Appeals, Patient Care Billing, Customer Service, National Accounts, and Corporate Accounts
• Serve as the bone growth stimulation expert and conduct consultative sales efforts
• Develop technical and selling skills and maintain expertise in the Orthofix stimulation market and products
• Execute directions from the Director of Training and Education
• Communicate with the Director of Training and Regional Vice Presidents about territory analysis, sales progress, challenges, support, and sales activity
• Assist sales representatives and distributors with physician-office and hospital-account calls in partnership with Territory Managers
• Assist with onboarding, training, coaching, and evaluating sales personnel
• Facilitate annual product certification
• Attend home-office and online training modules and participate in sales training programs as needed
• Collaborate with Sales Administration, National Accounts, and Corporate Accounts
• Maintain records according to company policy
• Adhere to Orthofix Integrity Advantage compliance guidelines

Therapeutic Solutions Specialist

Account Manager

• Promote and distribute Orthofix products and services to achieve sales results at or above established quotas
• Provide direct, personal, timely, consultative service to physicians, patients, managed care organizations, and other payers
• Provide education and support to local and national hospital accounts
• Attend local, state, and national meetings and conventions as needed
• Develop new target accounts and maintain existing physician and third-party payer accounts
• Train medical personnel and patients in the proper use and care of Orthofix products
• Continually develop technical and sales skills and demonstrate proficiency in Orthofix products, clinical tools, and sales tools
• Prepare reports and execute programs and policies as directed by the Regional VP of Sales and National VP of Sales
• Provide timely service and problem-solving to clinicians and patients
• Provide paperwork required to complete and execute sales orders, including prescriptions and letters of medical necessity

Patient Care Specialist – Spine

Patient Care Specialist

Clinical Specialist II – Enabling Technologies

Therapeutic Solutions Specialist

Territory Manager – Fracture