Customer Success Manager jobs in United Arab Emirates

Explore 5 matching jobs.

Palo Alto Networks

Customer Success Manager – Unit 42

Palo Alto Networks

Posted: 10/20/2026
Cyber SecurityTableau
Obrela Security Industries

Customer Success Manager

Obrela Security Industries

Posted: 10/17/2026
AzureCloudCyber SecurityPMPSplunk
Blackline Safety

Manager, Client Success – Middle East and Africa

Blackline Safety

Posted: 10/10/2026
S&P Global

Customer Success Manager, Fluent Russian

S&P Global

Posted: 10/8/2026
Brixio

Customer Success Manager – Managed Services, Support

Brixio

Posted: 9/24/2026
DNS
Palo Alto Networks

Customer Success Manager – Unit 42

Palo Alto Networks
Posted 10/20/2026full-timeRemote • United Arab EmiratesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, satisfaction, and advocacy, with a strong focus on driving adoption and maximizing ROI. Proven ability to build trusted relationships and manage customer success metrics in a SaaS environment.

Highest-signal resume keywords
Customer OnboardingCustomer Success ManagementProject ManagementData-Driven Decision MakingConsulting Skills

Tech Stack

Tools & technologies
Cyber SecurityTableau

About the role

Key responsibilities & impact
  • Own customer onboarding, adoption, satisfaction, and advocacy across a portfolio of customers
  • Provide high-touch customer outreach immediately after closing and shepherd customers through onboarding
  • Drive timely adoption and ensure customers maximize return on investment
  • Ensure measurable customer satisfaction
  • Inform customers of refresh needs and options
  • Identify upsell and renewal opportunities and grow revenue
  • Facilitate portfolio renewals
  • Develop trusted-advisor relationships with customer stakeholders, executive sponsors, and partners
  • Serve as the first line of defense for customer support requests and coordinate timely resolutions with consulting teams
  • Maintain ongoing communication about Unit 42 messaging, offerings, updates, events, and contacts
  • Map customer business challenges and objectives to services and business benefits
  • Advocate for customers in service and product roadmap improvements
  • Partner with Sales and Consulting teams to develop and apply processes
  • Manage CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and engagement metrics
  • Capture and nurture CISO relationships to influence recurring strategic spend
  • Support implementation of new solutions, transitions from old to new solutions, integrations, and critical issue resolution

Requirements

What you’ll need
  • Experienced SaaS sales or customer success professional
  • Experience building out new programs and initiatives preferred
  • Strong consulting and project management skills
  • Proven results working as a trusted advisor to drive business value for customers
  • Ability to interact with client teams at various technical and non-technical levels
  • Proven track record managing customer escalations, balancing expectations, and negotiating successful resolutions
  • Highly data-driven and committed to following process
  • Ability to drive and track a consistent engagement process across a customer portfolio
  • Team player with high integrity
  • Desire to work cross-functionally with Sales, Operations, and Consulting teams
  • Previous experience with a cybersecurity or enterprise software company preferred
  • Ability to multitask in a fast-paced environment
  • Knowledge of current customer success techniques and technologies preferred
  • Willingness to work nights and weekends as needed
  • Tableau a plus
  • Flexibility for travel

Benefits

Comp & perks
  • Reasonable accommodations for qualified individuals with a disability
  • Immigration sponsorship eligible

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SaaS SalesCustomer Success TechniquesUpsell and Renewal StrategiesCustomer Escalation ManagementEngagement Metrics Management
Soft Skills
Team PlayerHigh IntegrityCross-Functional CollaborationNegotiation SkillsMultitasking
Tools & Technologies
Tableau
Industry Keywords
CybersecurityEnterprise SoftwareCustomer AdvocacyBusiness ValueCustomer Satisfaction