Prefect

Developer Relations

• Diagnose and resolve technical issues in customer Prefect and Dagster environments
• Own customer issues through resolution and remain the single point of contact during escalations
• Troubleshoot installations, integrations, deployments, cloud environments, containers, and Kubernetes
• Identify underlying root causes and provide evidence-based diagnoses
• Create documentation, debugging resources, and tooling to prevent repeat support requests
• Clearly communicate scope-of-support boundaries and provide customers with a way forward
• Provide regular customer updates and close the loop on escalated issues
• File reproducible product issues and surface recurring failure patterns to Engineering and Product
• Independently work the support queue and own moderate-complexity problems end to end
• Participate in a 9am–5pm Pacific coverage schedule and shared on-call rotation
• Contribute code and consultative work as agent tooling absorbs routine support tasks

Developer Success Engineer

Product Manager

• Own product cohesion across the Dagster, Prefect, and FastMCP portfolio
• Define how products fit together, where they overlap, and the portfolio's direction
• Build and establish the product discovery practice through user conversations, customer signals, and problem validation
• Set discovery standards, facilitate discovery across product surfaces, and coach engineers on user conversations
• Partner with engineers to frame problems and ground product decisions in customer evidence
• Coach product engineers on product judgment, evidence evaluation, user discussions, and prioritization
• Design and own the system for measuring product success
• Define success criteria, ensure honest post-launch validation, and feed learnings into future development
• Report to the Head of Engineering

Director of Product

Sales Engineer

• Own the technical side of enterprise deals from discovery through close
• Advise prospects and present and demonstrate the technical value of Prefect, Dagster, FastMCP, and related platforms
• Pair with account executives on new business from the first technical call to signature
• Conduct discovery, tailored demonstrations, proofs of concept, security reviews, architecture reviews, and procurement support
• Distill customer use cases and determine how products fit together to solve them
• Sell across Prefect, Dagster, FastMCP, hybrid architecture, and AI governance
• Bring market feedback to GTM-engineering partnership channels
• Build demo environments, architecture diagrams, competitive battlecards, internal repository contributions, personal projects, and occasional blog posts
• Champion company culture and proactively address projects that are going sideways
• Report to the Sales Engineering Lead within the Prefect subject-matter-expert pod

Developer Success Engineer

Director of Product

Senior Sales Engineer