Red Lobster

Accounting Manager

• Prepare or review accounting reconciliations for credit card, gift card, and other payment receivables across all channels
• Research and facilitate timely resolution of reconciliation discrepancies
• Provide functional oversight and quality review of reconciliations, journal entries, and supporting analyses
• Update the Gift Card forecast model and communicate significant P&L and balance sheet impacts, trends, and risks
• Monitor and report fraud trends and support administration of fraud prevention tools
• Recommend enhancements to payment acceptance rules and controls
• Ensure timely handling of credit card chargebacks and refund requests
• Analyze trends, identify root causes, and recommend ways to reduce financial exposure and operational impacts
• Serve as Finance liaison with IT for payment and revenue initiatives, system enhancements, implementations, testing, and production issue resolution
• Respond to escalated questions from restaurant Operations and business partners regarding payment processing, fees, and accounting matters
• Analyze processing fees, fraud, chargebacks, and payment activity to provide actionable insights to management
• Identify opportunities to strengthen controls, reporting, analysis, automation, and operational processes
• Partner with Finance, IT, Marketing, Operations, and third-party providers on revenue and payment initiatives
• Provide accounting and analytical support for special projects, system implementations, vendor transitions, and other business initiatives

Accountant, Revenue Accounting

• Prepare supporting documentation, work papers, and data files for multi-state sales, use, and local tax returns
• Review third-party draft returns and research and resolve data variances before submission
• Serve as the primary contact for routine internal and external taxability questions
• Resolve vendor disputes on taxed invoice amounts and support the Senior Tax Manager on complex transactions
• Prepare journal entries and monthly balance sheet reconciliations for tax accruals, payments, and related expenses
• Maintain and update the internal master sales tax rate listing monthly
• Update and maintain sales tax rates within the Point of Sale system and validate system configurations
• Respond to inquiries, jurisdictional notices, and assessments from taxing authorities
• Research, validate, and process payments for short-paid tax invoices
• Reconcile sales tax collected by third-party delivery partners and resolve variances
• Coordinate with the licensing department to verify corporate registrations and tax licenses
• Support evaluation of tax implications for product and operational rollouts
• Analyze accrued use tax and administrative use tax and reverse applicable accruals
• Manage issuance and tracking of resale certificates
• Analyze tax-exempt transactions and process tax adjustments for non-compliant orders
• Support the Senior Tax Manager with emerging tax inquiries and ad hoc compliance or data analysis projects

Sales Tax Analyst

• Prepare supporting documentation, work papers, and data files for multi-state sales, use, and local tax returns
• Review third-party-prepared draft returns and research and resolve data variances before submission
• Serve as the primary contact for routine internal and external taxability questions
• Resolve vendor disputes on taxed invoice amounts and support the Senior Tax Manager on complex transactions
• Prepare journal entries and monthly balance sheet reconciliations for tax accruals, payments, and related expenses
• Maintain and update the internal master sales tax rate listing monthly
• Update and maintain sales tax rates within the POS system and validate system configurations
• Support responses to taxing-authority inquiries, jurisdictional notices, and assessments
• Research, validate, and process payments for short-paid tax invoices
• Reconcile sales tax collected by third-party delivery partners and resolve variances
• Coordinate with the licensing department to verify corporate registrations and tax licenses
• Support evaluation of tax implications for product and operational rollouts
• Compile data to help identify tax-saving opportunities on bulk purchases
• Analyze accrued use tax and administrative use tax and reverse applicable accruals
• Manage issuance and tracking of resale certificates
• Analyze tax-exempt transactions and process tax adjustments for non-compliant orders
• Support the Senior Tax Manager with emerging tax inquiries and ad hoc compliance or data analysis projects

Systems Engineer

• Create and maintain electronic recipes for all menu items
• Set up new ingredients, ensuring yields and units of measure are accurate
• Build recipes in the menu system for weekly financial margin reporting and monthly waste reporting
• Collaborate with Finance and the Manager, Culinary Operations on recipe costing
• Track current and upcoming menu initiatives
• Plan, manage, and execute system setup for marketing and beverage initiatives, promotions, tests, and core menu changes
• Align with restaurant operations to ensure POS setup is operationally friendly
• Assist with QA testing of employee-facing technology updates, upgrades, and rollouts
• Assist in technical writing of SOPs
• Support recipe documentation, line recipes, culinary aids, and culinary content creation
• Work with the IT Help Desk to resolve restaurant support tickets and requests
• Track and report on operations systems projects and initiatives
• Assist with operations systems special projects, including ideation, creation, and implementation
• Monitor system performance and provide regular reports to the manager
• Stay updated on industry trends and emerging technologies to recommend innovative solutions
• Prioritize and multitask while meeting tight deadlines in a fast-paced, changing environment

Restaurant Systems Analyst

Operations

• Serve as the market leader for approximately 8–10 Operating Company restaurants within a division
• Report to a Regional Vice President of Operations
• Ensure restaurant leadership teams execute at an optimal level to drive profitable Same-Restaurant-Sales and Guest Count growth
• Ensure 100% compliance with the Operating Company's HR, Finance, and other functional standards and processes
• Coach and develop General Managers
• Coach and develop high-potential Restaurant Managers
• Contribute to identifying, developing, retaining, and promoting high-potential, diverse talent within the market

Accountant, Revenue Accounting

Sales Tax Analyst

Sales Tax Analyst

Restaurant Systems Analyst

Director of Operations