Remote

Scheduling Coordinator

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests

Scheduling and Reservations Coordinator

Customer Support

• Respond to customer messages and calls
• Gather information about each request
• Provide accurate answers and instructions
• Assist customers with online processes
• Research solutions when needed
• Help resolve routine concerns
• Coordinate additional assistance
• Maintain accurate communication notes
• Track questions requiring follow-up
• Provide timely status updates
• Support courteous and consistent service

Customer Support Representative

Product Specialist

• Own and continuously improve one or more GTM products supporting customer acquisition, service, and growth
• Translate business needs into scalable product capabilities, workflows, and system improvements
• Contribute to product strategy and roadmaps within Remote’s Revenue Technology direction and architecture
• Build and ship GTM product features and process improvements using automation and AI tools
• Partner with Revenue Operations, Sales, Marketing, Customer Success, Business Systems, Data, AI, and Engineering
• Lead initiatives from discovery through delivery, adoption, and ongoing optimization
• Own product roadmaps, backlogs, delivery, and product lifecycles
• Understand users, business processes, data, and systems supported by the products
• Gather and clarify needs, identify underlying problems, and define scalable solutions
• Prioritize initiatives based on business value, user impact, effort, risk, and technology strategy
• Define success measures and use data, feedback, and product performance for continuous improvement
• Design and deliver solutions using configuration, automation, AI, integrations, custom development, or third-party technology
• Contribute to build-versus-buy evaluations and technology recommendations
• Partner with cross-functional teams through discovery, solution design, testing, release, and adoption
• Identify dependencies, risks, and architectural considerations
• Maintain product governance, documentation, release planning, stakeholder communications, and enablement materials
• Monitor adoption and performance, resolve recurring pain points, and simplify or improve the technology landscape
• Report to the Manager, Revenue Operations, within the Revenue Operations – GTM Systems team

GTM Product Specialist

General

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Booking Services Coordinator

• Respond to client inquiries
• Build positive client relationships
• Identify needs and gather relevant details
• Provide accurate information
• Research solutions and available resources
• Coordinate client service requests
• Communicate updates clearly
• Document client interactions
• Track commitments and follow-up items
• Help address routine concerns
• Support consistent client satisfaction

Client Relations Specialist

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Reservation Support Agent

DevOps Engineer

• Lead the Site Reliability Engineering team as a 60% individual contributor and 40% leadership role
• Own direct reports' onboarding, feedback, performance assessment, progression and hiring
• Steer the team's focus against company goals and represent the team across engineering and senior leadership
• Set technical direction and review the team's work
• Own SRE goals, prioritization, support rotation and on-call model
• Oversee Kubernetes, AWS, PostgreSQL, DNS and TLS, and CI infrastructure
• Develop the reliability practice, including SLOs, error budgets, incident response and observability
• Partner with Security on threats, patching, infrastructure controls, audit and compliance obligations
• Manage platform vendor relationships, renewals and commercial conversations
• Improve operational load versus project delivery balance and extend the SLO framework across teams

Team Leader, SRE

Principal

• Execute the field-level alliance motion with select strategic Remote Embedded Partners across UK&I
• Build trust, create demand, and convert ecosystem engagement into sourced and influenced pipeline for Global Payroll, Employer of Record (EOR), and Contractor Management / Contractor of Record (CM/COR)
• Partner with Embedded Sales, Partner Marketing, Sales Enablement, Solutions Consulting, and cross-functional stakeholders
• Build and maintain relationships with Partners’ field stakeholders
• Run account mapping and coverage planning with Partners’ GTM teams
• Embed into Partners’ pipeline reviews, regional meetings, and enablement sessions
• Source opportunities from Partner field teams and related SIs
• Support co-sell execution, including qualification, stakeholder mapping, mutual action plans, and resource coordination
• Report on relationship coverage, sourced/influenced pipeline, conversion, and next steps
• Drive awareness through enablement, content distribution, and local advocacy
• Organize, sponsor, and attend field and ecosystem events
• Own event execution, including targeting, meeting scheduling, on-site engagement, and post-event conversion
• Follow a disciplined weekly operating rhythm
• Capture partner feedback and competitive insights
• Help build and refine alliance playbooks and reusable assets

Scheduling and Reservations Coordinator

Customer Support Representative

Customer Support Representative

GTM Product Specialist

Booking Services Coordinator

Customer Support Representative

Booking Services Coordinator

Client Relations Specialist

Reservation Support Agent

Team Leader, SRE

Strategic Alliances Principal