Intake Coordinator
ReWorks Solutions
Posted: 10/20/2026
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ReWorks SolutionsPosted 10/20/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 23,500 - ZAR 26,000 per monthWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while managing client intake processes and documentation in a healthcare setting. Proficient in utilizing CRM systems and digital tools to track client progress and maintain accurate records.
Highest-signal resume keywords
Client Intake ManagementCRM System ProficiencyHealthcare Administration ExperienceStrong Communication SkillsOrganizational Skills
About the role
Key responsibilities & impact- Answer incoming calls from prospective clients and families enquiring about ABA therapy services.
- Proactively contact families who have expressed interest in starting services.
- Follow up with outstanding leads and families who have not yet been reached.
- Explain the ABA intake process, answer general questions, and guide families through next steps.
- Send intake paperwork, consent forms, and other required documentation.
- Assist parents and caregivers with completing forms and navigating documentation.
- Follow up on incomplete or outstanding paperwork.
- Communicate with physicians, healthcare providers, and relevant professionals to obtain evaluations and supporting documentation.
- Track referral progress, outstanding documents, and intake completion status.
- Maintain accurate records of calls, emails, outreach attempts, and client progress.
- Coordinate communication between families, healthcare providers, and internal teams.
- Monitor family progress from initial enquiry or referral through intake completion.
- Identify outstanding requirements and follow up proactively to minimize delays.
- Record information accurately in the company's CRM system.
- Follow established procedures and maintain confidentiality when handling sensitive client information.
Requirements
What you’ll need- Previous experience in administrative support, customer service, client intake, healthcare administration, or a similar role.
- Strong verbal and written English communication skills.
- Confidence handling inbound and outbound calls, follow-up emails, and professional correspondence.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple leads, clients, and outstanding documents simultaneously.
- Comfortable working with email platforms, CRM systems, and digital documentation.
- Ability to work independently, follow established processes, and meet deadlines.
- A compassionate, patient, and service-oriented approach when working with families.
- Experience in healthcare, medical administration, patient coordination, admissions, or client onboarding is advantageous.
- Direct ABA experience is beneficial but not essential.
- Comfortable learning new software and navigating digital systems efficiently.
- Proficiency with Microsoft Outlook, CRM systems, and digital documentation tools.
- Ability to maintain confidentiality when handling sensitive client information.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client IntakeAdministrative SupportHealthcare AdministrationPatient CoordinationDocumentation Management
Soft Skills
Compassionate ApproachAttention to DetailService-Oriented MindsetAbility to Work IndependentlyConfidence in Communication
Tools & Technologies
CRM SystemsMicrosoft OutlookDigital Documentation ToolsEmail Platforms
Industry Keywords
ABA TherapyClient OnboardingMedical AdministrationAdmissionsConfidentiality