Rhapsody

Architect

• Deliver assigned Professional Services projects as defined in a Scope of Work or written proposal
• Implement business software and provide workflow consulting
• Develop integration strategy, architecture, and design
• Provide technical and project leadership
• Develop, test, and implement application integrations
• Serve as a technical resource for support, sales, marketing, training, and product management teams
• Participate in product QA testing and feedback cycles
• Participate in Professional Services Continuous Improvement initiatives
• Contribute to education program curriculum development, content creation, training delivery, and certification evaluations
• Liaise between the sales accounts team and product end-users, communicating opportunities, risks, and customer satisfaction
• Embed AI into repeatable, systemized workflows for reporting, analysis, and planning
• Develop reusable prompts, templates, and simple automations combining AI with internal data

Integration Architect, Corepoint

Cloud Engineer

• Monitor and support AWS cloud infrastructure to maintain reliable, secure, and efficient operations
• Work as part of the global Cloud Operations team to support Rhapsody’s cloud-based services and customer environments
• Follow established runbooks, operational procedures, and change management practices
• Participate in a 24x7 on-call rotation and respond to incidents according to service expectations
• Assist with deployment, configuration, maintenance, and validation of cloud-based applications and services, focusing on Rhapsody products
• Investigate, troubleshoot, and resolve issues affecting cloud infrastructure, applications, and customer environments
• Perform routine system health checks, maintenance activities, and operational reviews
• Communicate with customers and internal teams during support requests, incidents, maintenance, and service restoration
• Collaborate with Engineering, Support, Product, Security, and other teams to improve service reliability and operational readiness
• Create and maintain runbooks, technical documentation, and operational knowledge articles
• Integrate AI tools into daily engineering workflows, including pull requests, testing, and debugging
• Build reusable AI prompts and patterns tailored to the codebase
• Improve efficiency and output quality by combining AI with engineering signals and iterating on workflows
• Continue developing knowledge of AWS, cloud operations, security practices, and Rhapsody products

Business Operations

• Collaborate with senior leadership to develop and execute strategic initiatives aligned with long-term company goals
• Identify and implement process improvements across business functions to enhance efficiency and drive growth
• Conduct market research on market trends, competitor activities, and expansion opportunities
• Lead and manage high-impact projects from concept through execution, ensuring timely delivery and strategic alignment
• Provide financial insights and analysis, including budgeting, forecasting, and performance monitoring
• Collaborate cross-functionally to ensure effective execution of strategic initiatives
• Support business development by identifying and evaluating growth and expansion opportunities
• Take ownership of tasks and projects through successful completion
• Transform workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices
• Lead AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards

Senior Manager, Business Operations and Strategy

Account Manager

• Serve as Rhapsody's day-to-day point of contact for key EHR vendor partners and other HIT partners
• Build trusted working relationships with partner counterparts across product, partnerships, and field sales teams
• Maintain joint account plans and engagement cadences for strategic partners
• Manage joint programs from kickoff to delivery, tracking milestones and removing blockers on both sides
• Work with Rhapsody Product to identify differentiated offerings combining partner platform capabilities with Rhapsody Axon
• Own joint technical workstreams including certifications, integration testing, roadmap alignment, and co-development milestones
• Bring partner roadmap changes and platform requirements back to Rhapsody Product as clear, prioritized input
• Equip sales and solutions engineering with partner positioning, battlecards, and joint value propositions
• Support marketplace listing enablement, referral pipelines, and field-level motions
• Support solution consulting, sales, and marketing teams cross-functionally
• Coordinate co-marketing activities with partner marketing teams, including joint content, webinars, and conference presence
• Represent Rhapsody at partner-hosted events and conferences such as Epic UGM and HIMSS
• Report partnership health, joint pipeline, and program status to Rhapsody leadership
• Embed AI into repeatable workflows for reporting, analysis, and planning
• Develop reusable AI prompts, templates, and simple automations using internal data

Integration Architect, Corepoint

Cloud Engineer

Senior Manager, Business Operations and Strategy

Product Partnerships Lead