RIEDEL Communications

Sales

• Lead the expansion of Riedel’s Video Infrastructure solutions for sports and Division II educational environments
• Cultivate and maintain relationships with key decision-makers in broadcast and sports industries
• Serve as the primary point of contact for North American clients, providing service and technical expertise
• Identify and pursue sales opportunities among broadcasters, sports organizations, and educational institutions
• Present Video Infrastructure products at client meetings, industry events, and trade shows
• Collaborate with product management and technical support teams to ensure customer satisfaction and resolve inquiries
• Meet and exceed sales targets
• Travel extensively across the North American market

Video Infrastructure Production Sales Professional

Sales Operations Manager

• Lead, mentor, and develop the Order Management, Managed Technology, and Logistics teams
• Represent Riedel Communications Americas in cross-functional projects and global initiatives
• Oversee the full order lifecycle from order entry and validation through delivery, invoicing, and documentation
• Manage domestic and international shipments, freight forwarding, and carrier coordination
• Maintain connection of the local team with Managed Technology HQ for training and professional leadership and support
• Oversee purchasing and vendor relationships
• Maintain smooth daily office operations and communication between Sales, Service, Finance, and HQ teams
• Identify bottlenecks, implement solutions, and drive operational efficiency
• Assist with purchase order management, cost analysis, invoice approvals, budget inputs, and expense reconciliation
• Develop, track, and report Operations KPIs
• Contribute to strategic planning, annual budgeting, and long-term capacity planning
• Ensure compliance with U.S. and international Customs, import/export, and documentation requirements
• Apply knowledge of tariff classifications, Incoterms, HS codes, and valuation requirements
• Monitor trade regulations and provide guidance to internal teams
• Coordinate with Riedel HQ in Germany on production schedules, inventory allocations, and export documentation
• Ensure compliance with health, safety, and environmental requirements

Operations Manager – Sales and Rental

Customer Success Manager

• Build and lead a regional Customer Success team across North and South America
• Set clear goals, provide coaching, and foster operational excellence and collaboration across Presales Engineers, Support Engineers, Professional Services, and Demo & Exhibitions functions
• Develop and execute a regional customer success strategy aligned with global objectives
• Drive customer satisfaction, retention, expansion, and consistently excellent operational delivery
• Partner with Sales to ensure smooth handoffs
• Partner with Product teams to relay customer feedback
• Partner with Support for issue resolution
• Represent Riedel at industry events across the Americas
• Own regional operating rhythms, service levels, and process discipline
• Track KPIs and customer satisfaction indicators including Net Promoter Score and Customer Effort Score
• Use data analytics to drive continuous improvement, capacity planning, and report insights to senior leadership
• Lead escalations and turn challenges into success stories
• Travel 30–40% across the Americas for customer visits, trade shows, and team meetings
• Report directly to the Executive Director of Global Customer Success

VP, Customer Success

• Develop client relationships continuously
• Focus on sales, market share, sales tracking, and achieving territory sales quota
• Evaluate market trends and gather competitive information affecting regional sales, profitability, and future product potential
• Represent Riedel Communications’ voice and vision in the territory
• Maintain the company’s territory database
• Complete special projects as assigned
• Coordinate product demonstrations, evaluations, and proof-of-concept demos with Technical Services
• Provide product education to resellers and coordinate end-user training with Technical Services
• Sell to end users and determine direct fulfilment or partner fulfilment based on customer preference
• Implement and maintain a regional sales plan
• Lead sales presentations and monthly business reviews with customers and channel partners
• Meet targets for profitable sales volume and strategic objectives in assigned accounts
• Track sales pipeline and bookings against quota and other metrics
• Leverage strategic relationships and partnerships to drive revenue
• Represent Riedel at regional trade shows
• Manage, develop, and own productive relationships with key customer personnel
• Assess, clarify, and validate customer needs proactively
• Coordinate support, service, management, technical, and corporate resources to meet customer objectives and expectations
• Report directly to the VP of Sales North America

Video Infrastructure Production Sales Professional

Operations Manager – Sales and Rental

VP, Customer Success

Regional Sales Manager