Manager

• Provide outstanding service to internal and external customers
• Ensure cleanliness, appearance, and safety standards are consistently met or exceeded
• Assist existing tenants or new customers when onsite
• Conduct storage unit inspections, confirm inventory availability, and ensure spaces are secure and ready to rent
• Prepare vacant units for rent by verifying condition, sweeping/dusting, adding pest control, placing welcome packages, and securing units
• Maintain exterior property appearance through lawn care, snow removal, landscaping, window cleaning, light replacement, trash removal, and sweeping
• Oversee third-party vendors contracted for property services when applicable
• Clean offices, units, hallways, buildings, interior surfaces, and high-touch areas
• Perform minor maintenance on gates, lighting, cameras, doors, and related items
• Conduct lock audits and full property walk-throughs for security and safety
• Respond to security breaches, unsecured units or gates, tampering, and suspicious activity
• Complete pest control inspections and coordinate follow-up actions or treatments
• Conduct virtual walk-throughs with the supervisor using a company-issued device
• Respond to tenant maintenance requests and emergency situations
• Support foreclosure procedures through lock cutting, inventory, and photo documentation
• Collect payments in property drop-boxes and communicate or forward payments to off-site management
• Participate in property improvement projects and support other management directives
• Comply with Operations Policy & Procedure Manual and corporate instructions
• Record daily arrival and departure for payroll purposes

Part Time R.O. Site Manager

• Provide outstanding service to internal and external customers
• Ensure cleanliness, appearance, and safety standards are met or exceeded
• Assist existing tenants or new customers when onsite
• Conduct storage unit inspections and confirm inventory availability
• Prepare vacant units for rent, including cleaning, pest control, welcome packages, and securing units
• Maintain property exteriors through lawn care, snow removal, landscaping, window cleaning, light replacement, trash removal, and sweeping
• Oversee third-party vendors as needed
• Clean offices, units, hallways, buildings, and high-touch areas
• Complete or oversee minor maintenance on gates, lighting, cameras, and doors
• Perform lock audits and property walkthroughs for security and safety
• Respond to security breaches and suspicious activity
• Conduct pest control inspections and coordinate follow-up treatments
• Conduct virtual walkthroughs with supervisors using a company-issued device
• Respond to tenant maintenance requests and emergency situations
• Support foreclosure procedures through lock cutting, inventory, and photo documentation
• Collect payments in property drop-boxes and forward payments to off-site management when applicable
• Participate in property improvement projects and support management directives
• Record daily arrival and departure for payroll purposes

Vice President

• Oversee operations of company-managed stores assigned to the region
• Lead all aspects of a Field Operations organizational unit, including staffing, workforce planning, budgeting, financial performance, and daily operations
• Provide motivational leadership to advance SAM’s culture and exceed goals
• Recruit, hire, develop, and retain District Directors and District Managers
• Partner with Human Resources to design workforce plans and achieve full staffing across the region
• Create succession and development plans
• Oversee regional financial performance, annual budget creation, and monitoring of storage and non-storage asset budgets
• Foster client communication regarding financial performance and budgets
• Hold responsibility for meeting regional budget targets
• Design strategies and programs to boost profitability
• Apply self-storage industry trends and best practices
• Guide day-to-day regional operations and operational efficiency
• Serve as a cross-functional leader and represent regional needs in projects, initiatives, and rollouts
• Communicate regional needs with corporate teams to improve operations and team development
• Lead client and customer/tenant satisfaction efforts and address concerns
• Review customer feedback and reviews to enhance service quality
• Ensure regional compliance with SAM standards and applicable laws, including OSHA, FLSA, and FMLA
• Travel up to 60%, including district visits, client meetings, industry shows, and quarterly in-person leadership meetings
• Perform additional duties as assigned

Regional Vice President

• Oversee operations of company-managed stores assigned to the region
• Lead all aspects of a Field Operations organizational unit, including staffing, workforce planning, budgeting, financial performance, and daily operations
• Provide authentic and motivational leadership to advance SAM’s culture and exceed goals
• Recruit, hire, develop, and retain District Directors and District Managers
• Partner with Human Resources to design workforce plans and achieve full regional staffing
• Create succession and development plans
• Oversee regional financial performance, annual budget creation, and monitoring of storage and non-storage asset budgets
• Foster proactive client communication regarding financial performance and budgets
• Hold responsibility for meeting regional budget targets
• Design strategies and programs to increase profitability
• Guide day-to-day regional operations and ensure business strategy execution and operational efficiency
• Serve as a cross-functional leader and connector for organizational initiatives
• Represent regional needs during new projects, initiatives, and rollouts
• Communicate regional needs to corporate teams to improve operations and team development
• Lead client and customer/tenant satisfaction efforts
• Identify and address potential client concerns
• Review and analyze customer feedback and reviews to improve service quality
• Partner cross-functionally to ensure regional compliance with SAM standards
• Ensure compliance with OSHA, FLSA, FMLA, and applicable federal, state, and local laws
• Travel up to 60%, including district visits, client meetings, industry shows, and quarterly in-person leadership meetings
• Perform additional duties as assigned