SMA America

Field Engineer

• Perform on-site and remote commissioning and on-site BlueNote repairs
• Provide third-level technical support for complex and unresolved customer inquiries, including field engineering engagements
• Act as the primary customer contact when required
• Serve as an expert technical resource and mentor for the first- and second-level Home and Business Service team
• Work with R&D to optimize inverter and communications product design, performance, and serviceability
• Assist in developing and delivering advanced Home and Business training content
• Develop and maintain a structured database of technical information, work instructions, and processes
• Create and maintain FAQs and best practices
• Document and ensure compliance with prevailing wage requirements
• Arrange and maintain travel plans and expense compliance through the company travel system
• Conduct case quality audits and provide training to the Service team

Field Service Engineer – Home and Business

Analyst

• Support import and export documentation in line with customs regulations, laws and procedures
• Ensure products comply with CBP regulations using the Harmonized Tariff Schedule and Code of Federal Regulations, and maintain HTS codes in SAP
• Request and compile import documentation, including customs invoices, certificates of origin and cargo control documents, and liaise with government agencies
• Validate customs broker invoices for payment approval and resolve invoice disputes
• Manage Large Scale project shipments from import through delivery to site
• Manage complex tasks and projects
• Enter shipments into the Transportation Management System and maintain transportation records
• Track KPIs for bill of lading and label creation and freight quotes provided to sales
• Analyze transportation costs and services
• Collaborate with internal stakeholders, customers and carriers
• Share expertise and support training for Transportation Coordinators and other employees
• Stay current on import and export laws and regulations
• Perform other assigned duties

Transportation Analyst

Transportation Coordinator

• Provides front line support to Transportation Analysts and the Transportation Manager
• Enters shipments into the Transportation Management System (TMS)
• Tracks and traces shipments in transit and resolves issues
• Coordinates large-scale project shipments from import through delivery to site
• Handles higher-complexity tasks and projects
• Provides training and direction to Transportation Coordinators
• Tracks KPIs for bill of lading and label creation, and freight quotes for the sales organization
• Provides rate quotes
• Maintains transportation records and reports delivery times and delays
• Acts as liaison between customers and carriers
• Supports TMS maintenance to keep rates and transit times accurate
• Supports customs-related activities as needed

QA Engineer

• Ensure analyses are evidence-based, documented in compliance with standards and global processes, and aligned with stakeholder requirements
• Perform and participate in technical failure and data analyses
• Apply the 8D method for systematic root cause identification
• Collaborate with interdisciplinary and international teams to implement sustainable corrective and preventive actions
• Conduct initial field analyses and on-site technical evaluations, and provide technical consultation
• Create detailed failure descriptions and collaborate with headquarters to advise and support other functions
• Recognize and document known failure patterns and provide technical expertise to resolve them
• Collaborate with Customer Quality, Supplier Quality, and regional functions
• Maintain close collaboration with SMA headquarters' analysis unit and the U.S. application engineering team
• Execute, monitor, and evaluate corrective actions implemented by service teams and suppliers
• Travel to customer sites, the Rocklin, CA office, and tradeshows as needed
• Perform other duties as required or assigned

Field Service Engineer – Home and Business

Transportation Analyst

Transportation Coordinator

Senior Field Quality Engineer, Medium Voltage