Spotlight Media

Client Partner

• Lead full-funnel TikTok Shop growth strategies covering assortment, pricing, promotions, content, live events, and creator/affiliate programming
• Set and deliver quarterly GMV, ROI, and margin goals
• Conduct regular WBRs and QBRs and translate performance into actionable executive insights
• Identify expansion, upsell, and scope-evolution opportunities
• Build and operationalize affiliate/creator programs, including commissions, contracts, and KPIs
• Align creators with client goals, promotional calendars, and content strategies
• Lead live shopping events end-to-end, including scripting, host selection, pin strategies, and post-event analysis
• Partner with creative teams to optimize content for conversion
• Align shop inventory, attribution, and catalog with paid campaigns such as Spark Ads and Shopping Ads
• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses
• Translate raw data into client-facing narratives and recommendations
• Coordinate between clients, brands, TikTok, and internal teams
• Escalate issues, remove roadblocks, and ensure alignment
• Mentor junior team members and build scalable playbooks

Senior Client Partnerships Manager – Beauty

Manager

• Build and maintain deep, long-term relationships with TikTok Shop creators
• Execute multi-channel creator outreach campaigns via email, SMS, DMs, and platform-native messaging
• Grow Spotlight Media’s creator network and establish it as a go-to partner for creators
• Identify high-potential creators and cross-pollinate them across multiple managed brands
• Own end-to-end execution of creator and affiliate campaigns
• Identify, vet, and recruit creators aligned with brand goals and TikTok Shop performance potential
• Negotiate deliverables, timelines, and expectations with creators
• Create conversion-focused creative briefs
• Coach creators on hooks, storytelling, CTAs, and conversion performance
• Review and approve content for brand-guideline and TikTok Shop best-practice alignment
• Share insights, playbooks, and best practices with creators
• Segment creators by performance, niche, and experience level
• Coordinate sampling programs, product drops, challenges, and incentives
• Track creator performance, activation, GMV contribution, and engagement
• Identify trends, breakout creators, and partnership opportunities
• Share insights with Account Managers, Brand Strategists, and leadership
• Help build a scalable, best-in-class Creator Success division

Creator Manager

Account Manager

• Run the account operating rhythm, including agendas, notes, action items, and recaps for WBRs/MBRs/QBRs
• Build and maintain 30-60-90 day client plans with owners, timelines, and success metrics
• Draft client updates and deck slides, translating performance data into narratives and next steps
• Manage tickets and issues, chase dependencies, and keep stakeholders aligned
• Own day-to-day Seller Center hygiene, including PDP checks and catalog updates
• Monitor and report account-health metrics and flag risks
• Launch and coordinate promotions with Content and Media teams
• Support troubleshooting for approvals and policy issues through evidence and escalation documentation
• Write briefs for Content and Creative teams and track revisions against SLAs and quality bars
• Partner with Media and Analytics on dashboards, UTM hygiene, and performance readouts
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience
• Maintain source-of-truth documentation in Notion, including trackers, risk logs, promo calendars, and asset libraries
• Perform QA checks for accuracy, links, pricing, promo eligibility, and compliance
• Improve playbooks and SOPs and capture lessons learned in retrospectives
• Shadow Senior AM on strategy development, escalations, negotiations, and QBR storytelling
• Gradually take point on client calls, scope changes, and mini-initiatives

Senior Client Partnerships Manager – Beauty

Creator Manager

TikTok Shop Account Manager