Sprinto

Technical Account Manager

• Guide customers from contract signature through setup, go-live, and their first audit milestone
• Understand customer goals, systems, stakeholders, and deadlines
• Turn customer objectives into milestones with clear owners
• Help customers connect tools, activate controls, and align Sprinto with required frameworks
• Lead progress conversations and write clear updates
• Surface project risks early
• Bring in Product, Support, or Compliance with relevant context when issues are blocked
• Follow through with customers on next steps
• Identify recurring friction and document effective processes
• Help improve the onboarding journey
• Work with founders, CTOs, and security teams
• Support customers in completing setup, reaching value sooner, and trusting Sprinto’s compliance platform

Associate Technical Account Manager

Revenue Operations

• Own Customer Success Operations, including CX process instrumentation and CRM hygiene in HubSpot
• Document CX processes, workflows, and process adherence
• Define key metrics and provide weekly, monthly, and quarterly reporting on renewal, retention, upsells, GDR, NDR, and logo retention
• Own Partnership Operations, including partnership process instrumentation and CRM hygiene in HubSpot
• Document partnership processes, workflows, and process adherence
• Build and maintain partner pipeline and program reporting
• Support recurring go-to-market operations requests across Customer Success and Partnerships, including variable pay calculations and ad hoc data requests

Revenue Operations Analyst – Customer Experience, Partner Operations

Account Executive

• Own a greenfield enterprise territory in the US from day one
• Build pipeline from scratch with no inherited book of business
• Close net new mid-market logos in the $30K to $60K ACV range
• Target companies with 500 to 1,000 employees across the defined territory
• Run full-cycle, multi-threaded deals with buying committees including CISOs, VP Engineering, and Heads of Compliance
• Build and work a focused account list using a replicable prioritization system
• Help shape mid-market sales at Sprinto in the US
• Collaborate with Solutions Consultants and SDRs while owning the relationship and close
• Forecast with discipline and accuracy
• Identify and prioritize accounts and run deals from first outreach to close
• Maintain direct, founder-level visibility and access

Associate Technical Account Manager

Revenue Operations Analyst – Customer Experience, Partner Operations

Mid Market Account Executive