Demonstrates advanced knowledge of Microsoft Windows Server Operating Systems and Active Directory administration, alongside strong skills in network administration, security monitoring, and technical documentation. Capable of managing projects effectively while providing excellent customer service and technical support.

Highest-signal resume keywords

Microsoft Windows Server AdministrationActive Directory ManagementNetwork Security MonitoringTechnical Documentation DevelopmentProject Management

About the role

Key responsibilities & impact

Perform system administration and provisioning
Control access and authorization, set up distribution infrastructure, and install/configure servers
Respond to system warnings, alerts, and errors; diagnose and resolve system problems
Plan for high-availability configurations
Administer Active Directory, including domain services, user/service accounts, computer objects, and Group Policy
Generate and maintain technical documentation and network topology diagrams
Perform network backups and file restorations; monitor backup integrity and report results
Administer and provision network storage, including SAN growth, LUN creation, drive arrays, and access security
Design and configure network devices and implement network infrastructure changes
Monitor network performance, troubleshoot outages, schedule upgrades, and collaborate with network engineers
Maintain network security, monitor threats, analyze risks, and implement intrusion prevention measures
Respond to security incidents, analyze logs, use detection tools, and document resolutions
Monitor the Service Desk queue and resolve support tickets
Perform user provisioning, configure network/email access, and deactivate user accounts
Plan, organize, manage, and track projects
Participate on statewide internal and external Office of Information Technology teams

Requirements

What you’ll need

Five or more years of direct work experience providing workstation hardware, software or network support
Experience with installation, maintenance and technical support of network hardware, virtual servers, network software, backups, and MS Active Directory
Post Secondary education can substitute for work experience on a year-for-year basis for up to four years
Certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + can substitute for one year of work experience
Advanced knowledge of Microsoft Windows server operating systems, including printing, file systems, process monitoring, support techniques, and diagnostic tools and software
Knowledge of computer software, hardware, and firmware relative to servers, personal computers, LAN/WAN environments
Basic knowledge of phone systems
Skill installing and providing technical support for software applications and operating systems
Skill installing and testing computer hardware
Ability to perform network backups and coordinate disaster recovery efforts
Ability to plan, organize, and track projects
Ability to work independently
Ability to communicate effectively verbally and in writing
Ability to research information and solve problems
Ability to comply with department network and security standards
Ability to develop and maintain technical documentation
Ability to provide excellent customer service
Must be a United States citizen or lawfully authorized alien worker
Visa sponsorship is not available
Required to provide Social Security Number for verifications
Male applicants born on or after October 1, 1962, must meet Selective Service registration or exemption requirements

Benefits

Comp & perks

Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
10 paid holidays a year
Generous vacation and sick leave
Career advancement opportunities
Tuition waiver for public college courses
A variety of training opportunities
Employee Assistance Program (EAP)
Veterans’ Preference
Reasonable accommodations for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationNetwork ProvisioningServer Installation and ConfigurationNetwork Backup and RestorationTroubleshooting Network IssuesUser ProvisioningIntrusion Prevention ImplementationNetwork Device ConfigurationDisaster Recovery CoordinationTechnical Support for Software Applications

Soft Skills

Effective CommunicationProblem SolvingIndependent WorkCustomer Service

Tools & Technologies

Network HardwareVirtual ServersLAN/WAN EnvironmentsDetection Tools

Certifications & Qualifications

CCNACCDPMCSEMCSAMCP-NetworkNetwork +

Industry Keywords

System WarningsAccess ControlNetwork Topology DiagramsService Desk ManagementSelective Service Registration