Tangent

Sales Engineer

• Serve as the primary technical resource for distributors, dealers, and installers on TanDeck products
• Act as the bridge between the market and Engineering, representing field feedback, performance issues, and customer needs to Engineering, and communicating engineering and product decisions back out to the channel
• Collaborate with distributors, dealers, and installers on install solutions, including substructure recommendations, installation techniques, and material selection for TanDeck decking systems
• Support installers with installation best practices, fastening/fabrication guidance, and jobsite troubleshooting
• Support new product launches by training distributors, dealers, and installers on what changed, why, and how it affects specification or installation
• Investigate and help resolve field performance complaints in coordination with Engineering, Production, and Quality
• Support code compliance and testing documentation, including ICC-ES reports, span tables, and fire ratings, for architects, builders, and code officials
• Develop training documents, manuals, and technical resources to support distributor, dealer, and installer education
• Create and deliver in-person and virtual presentations to train distributor and dealer networks on best practices and product line differences
• Maintain detailed records of customer interactions, technical support requests, and solutions provided
• Gather field and channel feedback and communicate insights to Product, Engineering, and R&D teams to support continuous improvement
• Represent the company at industry trade shows, dealer events, and technical workshops

Product Designer

• Support qualitative and quantitative research using AI-assisted tools to synthesise insight, identify patterns and inform product direction
• Translate research into experience opportunities, particularly for LLM-powered interfaces
• Design and prototype user experiences using strong design fundamentals, LLM-powered approaches and GenUI
• Explore conversational, adaptive and system-driven interfaces, testing and iterating based on feedback
• Create low- and high-fidelity prototypes, including interactive and conversational concepts
• Support design of LLM-powered conversational and agent-like experiences
• Shape prompts, flows, states and interaction patterns for language-model interfaces
• Collaborate with engineers to understand model behaviour and design around its strengths and limitations
• Apply and extend design systems for GenUI and AI-driven interfaces, including tokens, components and patterns
• Contribute to client workshops explaining emerging AI-powered and GenUI experiences
• Work with senior designers to turn complex ideas into clear, actionable outcomes
• Explain design decisions connecting user needs, business goals and emerging technology
• Present work to internal teams and clients through storytelling and visual communication
• Explore new tools and workflows, including vibe-driven design and coding workflows, no-code tools and AI-assisted prototyping
• Contribute ideas to evolve Tangent’s AI and design practice

AI Product Designer

Account Manager

• Drive revenue growth by building strong partnerships and developing new business opportunities within the assigned territory
• Conduct outside sales activities and manage CRM processes
• Collaborate across internal and external teams to deliver an exceptional customer experience
• Leverage knowledge of Tangent’s products and value proposition to align, mature, and grow legacy and new partnerships
• Develop and execute a strategic plan for the assigned territory and review it quarterly with leadership
• Drive and achieve commercial objectives within the assigned geographical territory
• Engage existing and new clients through strategic account planning
• Manage all phases of the sales cycle, from lead and pipeline management to closing and retention
• Build and maintain a qualified opportunity pipeline
• Monitor industry trends, competitive landscape, new products, and market conditions
• Develop and deliver professional presentations of company products and services
• Troubleshoot customer issues and coordinate with internal teams to resolve challenges
• Collaborate cross-functionally with internal and external stakeholders

Sales Engineer

AI Product Designer

Regional Territory Manager