TD SYNNEX

Operations

• Build and manage the integrated enablement delivery roadmap across business units and capability programs
• Coordinate curriculum launches and execute against launch milestones, adoption goals, and business priorities
• Manage dependencies across Digital Enablement, HR, IT, AI, Communications, Analytics, and business leaders
• Maintain project plans, implementation plans, status reports, governance materials, risk and mitigation plans, resource needs, and launch-readiness views
• Facilitate program reviews, status meetings, readiness assessments, and stakeholder updates
• Own curriculum deployment processes, including schedules, cohorts, audience segmentation, enrollment, communications, certification tracking, and reinforcement
• Coordinate role-based learning checkpoints and Day 7, Day 30, and Day 90 proficiency reviews where applicable
• Maintain governance for learning content, updates, job aids, manager kits, and program communications
• Coordinate Digital Enablement training with Practice Builder and AI Sales Champion training
• Maintain enablement scorecards connecting execution, adoption, capability, and business impact
• Track completion, proficiency, manager participation, digital tool adoption, AI fluency, role readiness, and business outcomes
• Produce executive reporting and provide visibility into progress, risks, and required decisions
• Identify adoption and proficiency gaps, recommend interventions, and track corrective-action results
• Partner with Analytics and HR/Learning teams on KPI definitions, data quality, dashboards, and reporting cadence
• Lead governance reviews and manage executive updates, steering materials, decisions, actions, and escalations
• Establish accountability across workstreams, including owners, milestones, dependencies, decision rights, and validation points
• Monitor adoption trends and barriers to participation, application, and sustained workflow use
• Coordinate manager reinforcement activities and communications campaigns for major launches
• Connect training activity to hands-on application, proficiency demonstration, and approved digital workflows
• Standardize portfolio reporting, governance, launch, readiness, and evaluation processes
• Implement practical automation and reduce administrative burden
• Coach and support initiative leads to strengthen planning, execution, and delivery effectiveness
• Continuously improve the operating model using feedback, results, and lessons learned

Strategic Enablement Operations Manager

Collections

• Work on collections, accounts receivable, and finance routines
• Interact regularly with customers to follow up on payments and resolve outstanding issues
• Monitor open and overdue invoices, analyze aging, track promises to pay, and project collections
• Analyze and resolve financial discrepancies, payment confirmations, credits, and operational issues
• Record interactions and document processes, ensuring activity traceability
• Follow up with customers and internal teams to meet deadlines and resolve outstanding issues
• Work in a dynamic environment with a high volume of requests and interaction across different company departments

Strategic Enablement Operations Manager

Collections Assistant