Demonstrates strong analytical and investigative skills to identify and mitigate fraudulent activities while effectively training and mentoring team members. Proficient in documenting investigations and communicating findings clearly to stakeholders.

Highest-signal resume keywords

Fraud AnalysisInvestigative AbilityProblem SolvingAnalytical SkillsTraining and Mentoring

About the role

Key responsibilities & impact

Review and analyze complex situations and patterns of fraudulent and suspicious trends
Measure the impact of fraud trends to identify mitigation and prevention solutions
Document investigations comprehensively while maintaining confidentiality
Train and mentor newly hired agents
Create individual upskilling plans and appropriate training materials
Analyze fraud patterns and create or update models to address changing fraud vectors
Provide solutions to mitigate and prevent fraudulent activities
Work with stakeholders to report trends and system loopholes
Initiate enhancements and preventive measures
Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System

Requirements

What you’ll need

At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferably 2 years of working experience in the related field; fresh graduates are encouraged to apply
Excellent problem solving, critical thinking, and analytical skills
Ability to work independently and prioritize efficiently
Strong investigative ability, internet research, organizational, and analytical skills
Ability to work and multi-task in a fast-paced and rapidly changing environment
Ability to work with a flexible schedule and on shifts as required
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Global company with hundreds of industry awards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud DetectionData AnalysisPattern RecognitionModel UpdatingDocumentationMitigation SolutionsTrend ReportingQuality Management System

Soft Skills

Critical ThinkingOrganizational SkillsCommunication SkillsIndependenceMulti-tasking

Industry Keywords

Fraud PreventionConfidentialityStakeholder EngagementContinuous ImprovementFast-paced Environment