The University of Salford

Customer Success Manager

• Support the ongoing development of the University of Salford CRM system
• Work with operational and technical colleagues to understand requirements
• Conduct hands-on configuration, customisation and extensions of Microsoft Dynamics 365 CRM
• Lead CRM configuration and customisation with relevant stakeholders
• Manage the design and development of D365 solutions for business requirements
• Support new projects as part of the CRM roadmap
• Analyse and investigate the impact of business requirements
• Maintain up-to-date knowledge of systems used
• Help users feel confident using CRM as it develops

CRM Configurator

Data Analyst

• Analyse data, processes and business requirements to identify improvement opportunities and define effective solutions
• Work with Data Stewards, process leaders and stakeholders to improve data quality, governance, standards and reporting
• Translate business requirements into effective system changes between users, Student Data & Systems and IT teams
• Support system changes, configuration, UAT, defect management and second-line product support
• Ensure solutions meet agreed requirements
• Facilitate workshops and business improvement activity
• Use evidence, analysis and collaboration to deliver sustainable change
• Support the University’s student information, data and systems throughout the student lifecycle

Functional Data Analyst

Accountant

• Support the Senior Finance Business Partner for teaching activity in delivering high-quality financial services to the University
• Assist with pay and non-pay budget setting
• Monitor budgets and report performance
• Provide transactional support and high-quality financial advice
• Monitor and report on academic pay, vacancies, and workload allowances
• Liaise with Finance colleagues, HR Business Partners, and Business Managers
• Assist in reviewing and developing transactional processes
• Support process improvements within the academic finance team
• Maintain and develop financial systems, business partnering, and reporting within academic units
• Provide decision support to Finance leaders and academic schools

CRM Configurator

Functional Data Analyst

Management Accountant