TreviPay

Project Manager

• Lead execution and delivery of large-scale, cross-functional transformation and process improvement projects sponsored by Operational Excellence leadership
• Translate strategic initiatives into detailed project plans, timelines, milestones, and resourcing plans
• Manage multiple large-scale initiatives concurrently while balancing competing timelines and stakeholder demands
• Maintain project governance artifacts, including RAID logs, status reports, and portfolio tracking
• Identify and resolve risks, issues, and dependencies
• Shape business cases, success metrics, and delivery plans with Operations Strategy & Transformation leadership
• Lead process design, mapping, and optimization work
• Build KPIs, dashboards, business cases, and ROI analyses
• Drive stakeholder adoption of new processes, tools, and operating models through change management
• Partner with IT and automation teams on AI, RPA, and Data & Analytics process enhancements
• Present project status, risks, and outcomes to Governance and senior leadership
• Perform additional duties as assigned

Associate

• Prepare, organize, and manually key a high volume of electronic invoices accurately
• Maintain a low error rate for each program
• Follow standardized processes to ensure data integrity and security
• Meet or exceed program-specific SLA and SLS performance requirements
• Multitask across programs and platforms while managing competing priorities
• Contribute to process improvement and team adaptability
• Respond to questions and offer assistance where needed
• Build collaborative relationships with internal teams to support seamless operations and service delivery
• Complete assigned training and participate in ongoing learning and development
• Adhere to company policies regarding data handling, security, and compliance
• Perform additional responsibilities assigned by leadership

Data Processing Success Associate

Accounts Receivable

• Work on collections and accounts receivable duties within TreviPay’s B2B programs
• Interact with internal teams and external clients, customers, and merchants
• Provide direct customer support and support the Client Accounts Receivable team
• Facilitate TreviPay’s Standard Operating Procedures to support B2B collection efforts
• Record customer interaction details, comments, and complaints in the CRM system
• Provide customer service via phone, email, and meetings
• Answer incoming calls, make outbound calls, and respond to customer inquiries
• Meet or exceed departmental KPIs, quality expectations, and productivity expectations
• Respond to payment history and open invoice requests and navigate core systems
• Identify root causes and independently resolve complex issues
• Manage relationships with strategically significant customers
• Perform ad hoc account reconciliations
• Guide customers and clients on streamlining processes for operational efficiency
• Facilitate or lead stakeholder conference calls
• Participate in process and efficiency improvement projects
• Provide feedback and collaborate on training and process documentation
• Support other programs, teams, and markets as needed, including liaison with external customer support agencies and internal liaisons

Bilingual Client Accounts Receivable Specialist I – English/Spanish

Inside Sales

• Develop, maintain, and grow client relationships
• Identify new revenue opportunities
• Grow direct to driver portfolio through new sales and customer retention efforts
• Balance account management with proactive new business development through cold calling, networking, and strategic lead generation
• Obtain customer referrals to expand program footprint
• Complete driver applications and submit for activation
• Participate in weekly sales meetings
• Manage daily schedule
• Meet and exceed monthly sales quota and goals
• Perform other duties and special projects as assigned

Project Manager

Data Processing Success Associate

Bilingual Client Accounts Receivable Specialist I – English/Spanish

Inside Sales Representative