True Religion

Accounts Receivable

• Own collections for an assigned portfolio of Major Department Store, specialty, and international accounts, ensuring invoices are paid within terms
• Create and issue invoices, credit memos, and debit memos accurately and on schedule
• Investigate chargeback claims, gather documentation, dispute unjustified deductions, and recover revenue
• Manage vendor and customer portals and communicate with accounts by phone and email
• Interpret wholesale customer routing guides and shipping instructions to identify chargeback risk
• Partner with Customer Service, Sales, Shipping, and IT to prevent and resolve operationally triggered chargebacks
• Build and maintain a weekly Excel aging report tracking outstanding balances and disputes
• Communicate account status and escalations to management, proactively flagging cash-flow risk

Accounts Receivable Specialist

Learning and Development

• Own the implementation and launch of a new Learning Management System, including architecture, content taxonomy, user roles, reporting, rollout, and post-launch adoption
• Develop scalable onboarding and ongoing training programs for retail associates and store management
• Create product knowledge, selling skills, brand story, and operational standards curricula
• Design bite-sized retail microlearning, including 2–5 minute videos, job aids, and in-the-moment quizzes
• Design and deliver corporate learning, management development, and leadership progression programs
• Create, curate, maintain, and refresh e-learning, instructor-led training, job aids, video content, and assessments
• Own required compliance training, maintain LMS completion records, and report to HR and Legal stakeholders
• Establish KPIs and reporting cadences to measure training effectiveness, engagement, and business impact
• Conduct learning needs assessments with Retail Operations, Merchandising, HR, and Marketing
• Translate business priorities and performance gaps into timely, on-budget learning solutions
• Report to the Director, Human Resources

Manager, Learning & Development

SEO Marketing

• Develop and execute an integrated SEO, Answer Engine Optimization (AEO), and Generative Engine Optimization (GEO) strategy aligned with business and marketing goals
• Own organic search performance, including keyword strategy, technical SEO audits, site architecture, page experience, and content optimization
• Build and lead the company's AEO/GEO approach by optimizing content structure, schema markup, and citation-worthy formatting
• Monitor brand visibility across ChatGPT, Perplexity, Gemini, Copilot, Google AI Overviews, and other AI search surfaces
• Partner with engineering teams on structured data, crawlability, product schema, site speed, and semantic markup
• Serve as the internal authority on organic and AI-driven search
• Educate stakeholders, manage agencies and contractors, and translate industry shifts into roadmap recommendations
• Define, report on, and track KPIs for organic traffic, rankings, AI citation frequency, AI referral traffic, and conversion impact
• Manage relationships with SEO/GEO tools and vendors
• Report to the Vice President, Ecommerce

Accounts Receivable Specialist

Manager, Learning & Development

Senior Manager, SEO – AI Discovery