Upwind Security

Account Executive

• Develop and execute a comprehensive sales strategy to identify and generate new business pipeline, exceed revenue targets, and win new enterprise logos
• Demonstrate a thorough understanding of customer needs, challenges, and business objectives to effectively position Upwind’s solution with C-level executives and technical stakeholders
• Partner closely with technical teams to ensure seamless integration and implementation to accelerate the time-to-value realization for clients
• Lead and execute end-to-end sales cycles from pipeline generation and opportunity qualification to creation and delivery of a quantifiable business case / ROI justification
• Collaborate and build trusted relationships with Upwind channel partners and ecosystem to expand and optimize market reach
• Lead contract negotiations to completion and successful closure

Commercial Account Executive

Security Engineer

• Fine-tune Upwind's detection and response mechanisms
• Conduct proactive reviews of customer environments to identify risks and exposed attack surfaces
• Recommend improvements to customer security environments
• Lead and conduct in-depth investigations involving supply chain, API, malware, and runtime attack scenarios
• Document investigation outcomes and develop playbooks to improve future detection and response
• Collaborate with Security Analysts, Research, and Backend teams to enhance detection quality
• Handle complex or critical incidents escalated from Tier 1/2, including live customer engagements
• Participate in recurring customer meetings and translate security findings into actionable recommendations
• Stay current with emerging threats, attack techniques, attack surfaces, and cloud security best practices
• Contribute to the development and training of AI-driven detection models using machine learning

Support Engineer

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
• Build strong relationships and educate customers on product features
• Maintain a professional, supportive tone with customers
• Create and update support documentation
• Log all interactions in the support system
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support

Technical Support Engineer

• Develop and execute a comprehensive sales strategy to identify and generate new business pipeline
• Exceed revenue targets and win new enterprise logos
• Understand customer needs, challenges, and business objectives
• Position Upwind’s cloud security solution with C-level executives and technical stakeholders
• Partner with technical teams to support seamless integration and implementation
• Lead end-to-end sales cycles from pipeline generation and opportunity qualification through business case / ROI justification
• Build trusted relationships with Upwind channel partners and ecosystem
• Lead contract negotiations through successful closure

Commercial Account Executive

Commercial Account Executive

Commercial Account Executive

Security Engineer

Technical Support Engineer

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