USAble Life

General

• Provide technical support to employees, troubleshooting hardware, software, and network issues
• Set up and configure computers, mobile devices, and other IT equipment
• Maintain and update IT documentation, asset inventories, and user guides
• Support system upgrades, software installations, and routine maintenance
• Monitor system performance and security alerts
• Participate in IT projects including system migrations, cloud integrations, and process automation
• Collaborate with team members to improve IT workflows and user experience
• Ensure compliance with IT policies and data security protocols
• Gain hands-on experience in IT support, systems maintenance, cybersecurity, software troubleshooting, AI, and machine learning

IT Intern – Part Time

Procurement

• Perform IT procurement activities, including gathering business requirements, pre-qualifying vendors, developing and distributing RFPs and RFQs, evaluating proposals and recommending vendors
• Issue purchase orders, process and code invoices, prepare check requests, and reconcile purchases
• Conduct vendor due diligence, risk reviews, security and privacy questionnaires, contract compliance tracking, and vendor obligation monitoring
• Monitor regulatory requirements, governance framework alignment, audit activity, remediation efforts, and risk and compliance metrics
• Coordinate risk reviews, policy reviews, vendor review meetings, audit status meetings, management reporting, and meetings with vendors, auditors, business staff, IT staff, and Legal
• Lead project initiatives, process improvements, audit preparation efforts, and privacy-related activities
• Maintain Business Continuity and Disaster Recovery plan documentation in SharePoint
• Coordinate and participate in annual tabletop exercises, retain evidence, track action items, and report exercise results
• Assist with IT policy administration, publication, and communication
• Document corrective action plans, assign ownership, monitor due dates, and validate closure evidence
• Support privacy processes, maintain compliance documentation, assist with incident tracking and risk assessments, and help protect sensitive and personal information
• Provide guidance, training, and support to less experienced team members

Senior IT Procurement and Compliance Analyst

Data Specialist

• Conduct provider credentialing application and contract package review prior to processing
• Enter credentialing and re-credentialing applications into administration systems
• Follow up with the Credentialing Verification Organization to obtain completed Primary Source Verification credentialing reports
• Communicate with providers and external agencies regarding missing or incomplete information
• Review credentialing reports for accuracy
• Enter contract arrangements into the administration system following credentialing
• Update and maintain provider contract and demographic information for reporting, claims payment, and directory accuracy
• Generate correspondence to providers regarding contract or demographic changes, credentialing status, and missing information
• Meet departmental and individual productivity and quality metrics
• Prepare documents for contract execution
• Process adverse files and research information with appropriate agencies
• Prepare adverse reports for Dental Credentialing Committee review
• Conduct telephonic and written outreach to providers
• Perform other related duties as assigned

Provider Data Maintenance, Credentialing Specialist I

Sales

• Serve as a subject matter expert for report development using SQL, SSIS, and SSRS
• Support best practices and standards for repeatable reporting
• Create and maintain reporting queries, new business reporting applications, and databases for ad-hoc reports
• Create complex sales-analysis reports and dashboards using Power BI, SQL Server Management Studio, Visual Studio, and Excel
• Prepare high-level new sales analysis and reports for partners, sales, and executive management
• Participate in and provide analysis for sales, inventory, corporate projects, and revenue-growth initiatives
• Provide sales-reporting guidance to Sales Performance Analysts I and II
• Act as an analytics point of contact for assigned partners and internal stakeholders
• Own escalation management for reporting issues, including documenting root causes, coordinating corrective actions, communicating status and ETAs, and validating fixes through reconciliation and controls
• Perform other related duties and responsibilities as assigned

IT Intern – Part Time

Senior IT Procurement and Compliance Analyst

Provider Data Maintenance, Credentialing Specialist I

Senior Sales Performance Analyst