Vempra

Operations

• Organize information submitted by the Finance team
• Flag the team's vacation schedule
• Provide internal support regarding data discrepancies
• Extract information and create visualizations showing the number of daily meetings held by the Customer Success (CS) team
• Support the efficiency, organization, and smooth execution of internal Operations processes
• Coordinate and organize information across different teams

Operations Apprentice

Financial Planning and Analysis

• Provide support to internal and external customers through the company’s official channels, working closely with the Sales and Customer Success teams
• Execute customers’ monthly billing processes, including requesting and managing purchase orders (POs/FRs or similar) and uploading documents to portals in accordance with established schedules
• Manage customer portals, ensuring that all contractual and financial information is rigorously kept up to date
• Follow up on active support requests, document interaction histories, and manage Accounts Receivable/Billing inquiries
• Continuously manage and organize certificates and supporting documentation
• Provide operational support to the Financial Operations team

Financial Operations Assistant

Support Engineer

• Answer questions about the use, configuration, and functionality of Gupy platform modules.
• Investigate and resolve issues end to end with speed and quality, using knowledge bases (KBs and macros).
• Identify the causes of login issues, spreadsheet import/data-entry errors, and operational adjustment needs.
• Collect complete evidence (screenshots, IDs, and reproduction steps) and escalate cases for advanced technical investigation (N2), while monitoring SLA adherence.
• Categorize ticket reasons and flag gaps in the knowledge base, contributing to continuous improvement and AI-driven efficiency.
• Ensure the underlying need has been fully resolved before closing each interaction.

Support Analyst – Customer Service, B2B, B2C

• Support the development and maintenance of financial reports for daily and monthly monitoring, as well as corporate close processes
• Build relationships and maintain communication with leaders across other departments to collect, validate, and report budget data
• Assist in monitoring budget-to-actual variances, identifying discrepancies, and recommending corrective actions
• Develop spreadsheets and analytical models to support tactical decision-making
• Use Artificial Intelligence and automation tools to accelerate data consolidation and repetitive analyses
• Act as a strategic business partner within FP&A, transforming data into insights and practical guidance

Junior Financial Planning & Analysis (FP&A) Analyst

Events

• Lead the strategy for company-owned medium- and large-scale corporate events, from concept and planning through execution, measurement, and optimization
• Develop events as channels for demand generation, acquisition, relationship building, branding, and growth
• Structure monetization strategies, including ticket sales, sponsorships, commercial packages, and other revenue streams
• Develop sponsorship packages and proposals, including package structure, pricing, prospecting, negotiation, and sponsor management
• Build commercial strategies to maximize event revenue and return
• Partner with Sales and Revenue to generate leads, MQLs, opportunities, and pipeline
• Integrate events into Growth, Demand Generation, ABM, and other Marketing initiatives
• Define and track KPIs such as revenue, ROI, leads, MQLs, opportunities, pipeline, conversion, CAC, and cost per acquisition
• Manage budgets, vendors, partners, agencies, and stakeholders
• Lead internal and/or cross-functional teams responsible for event execution
• Manage event P&L, tracking costs, revenue, margin, and return on investment
• Create measurement and post-event processes to identify learnings, opportunities, and improvements
• Act strategically with internal and external stakeholders, influencing decisions and aligning Marketing, Sales, and business objectives

Operations Apprentice

Financial Operations Assistant

Support Analyst – Customer Service, B2B, B2C

Junior Financial Planning & Analysis (FP&A) Analyst

Marketing Manager – Events, Sponsorships, Revenue & Growth