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WorkNomadsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and English, with strong sales and customer service skills in a call center environment. Capable of building rapport with clients while maintaining accurate records and providing personalized support.
Highest-signal resume keywords
Fluency In GermanFluency In EnglishSales ExperienceCustomer Service ExperienceAbility To Build Rapport
About the role
Key responsibilities & impact- Close deals, upsell solutions, and drive new contracts with prospective clients
- Assist customers through the digital onboarding process
- Manage calls and chats, providing personalized support to prospects and financial-sector customers
- Represent the brand and deliver a positive, professional image to clients
- Oversee administrative aspects of client relationships
- Maintain timely and accurate records
Requirements
What you’ll need- Fluency in German and English, written and spoken
- Previous sales or customer service experience in a call center environment is highly advantageous; training may be provided
- Ability to build rapport with customers and colleagues
- Ability to think on your feet and develop creative solutions
- Flexibility in a dynamic, evolving environment
- Positive, can-do attitude and readiness to help
- Ability to work predetermined shifts from 9:00–17:30 CET
- Located within the EEA due to security requirements
- Stable, high-speed internet connection
- Private, dedicated workspace for security reasons
- Ability to adhere strictly to assigned shift times regardless of time zone differences
Benefits
Comp & perks- Work remotely anywhere in the EU
- Regular working hours with no evening and weekend shifts
- Complimentary 3 months stay at the WN LAB Hotel after successful completion of the probation period if relocating to Sofia, Bulgaria
- Guaranteed monthly salary plus transparent, reachable success-driven bonuses
- Unlimited bonus potential
- Internet allowance
- Referral bonus
- Team get-togethers and networking events
- Discount rates for single apartments at WN LAB Hotel
- Utilities and cleaning included with hotel apartment rental
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeCreative Problem SolvingFlexibilityAbility To Think On Your Feet
Industry Keywords
Digital OnboardingClient RelationshipsCall Center EnvironmentAdministrative SupportTimely Record Keeping